Leeds City Centre (Whitehall Road) hotel

Stayed here overnight while in Leeds to watch a football game. Great location - easy walk to the city centre shops and a straightforward 40 min walk to Elland Road. Comfortable, clean etc. But what really stood out was how brilliantly the hotel managed our son’s multiple food allergies at breakfast. A huge thank you to Tracey, who oversaw checking all ingredients and arranged for a mammoth stack of bacon sandwiches and pastries prepared with his peanut and sesame allergies in mind. She was fantastic. The kitchen staff were brilliant too, bringing out clean cutlery and hand delivering his breakfast to the table! Amazing, and makes what’s often a stressful situation a joy. Thanks so much!

All of the staff here were friendly and helpful. We arrived too early for check in but were able to leave our cases and explore the area. One of the staff was training to be a manager in another store (sophie?) She was very helpful and friendly. Lots of luck to her in her new venture. The location of this hotel was excellent. Close to train station, bus stops, canal walks and restaurants. Food here was ok. Plenty.of choice Breakfast was incredible as were the breakfast staff. Coffee was delicious. The room was clean and very quiet. Would definitely use this hotel again

We tend to stay in this hotel when we revisit Leeds as it is our home town, on this occasion, as on the last, there were too many failings. Let's start with the good, upon arrival we were greeted by a young man called Morgan who is very personable, keen and enthusiastic. The bathroom shower screen was extremely dirty. The shower valve was faulty, so you ended up standing in inches of water, as water was coming from the bath tap as well as the shower. Having an overhead shower without a handset does not work, especially if, like my wife, every day is not hair washing day! We ordered a pizza to share as we were not very hungry, and then, whilst waiting were informed there were no pizzas. We noticed at bedtime that there was only one teabag, not enough for tea before bed and first thing in the morning. I didn't feel inclined to have to get dressed and find more. At breakfast Morgan was working in the kitchen and again extremely pleasant. Did me two lovely poached eggs with a nice "nothing is too much trouble" smile. There was no butter available at breakfast only vegetable spread. I'm pretty certain, the scrambled egg is powdered. On my last visit I found the previous occupant's socks and underwear behind the bathroom door! All the issues raised here have been pointed out and most can be forgiven, but I'm afraid the room cleanliness and maintenance issues cannot, so sadly, on our next visit to Leeds, I think we"ll be looking elsewhere.

Unfortunately my stay was not as good as the first time. The room was dirty, the bed was very uncomfortable and toilet rolls were rationed.

Very clean room well done housekeeping and on check inn the receptionist Paul was very pleasant and genuinely a really nice person, Paul was also on the breakfast shift next morning wow what a brilliant worker you have working for you premier inn!!! also Tracey on breakfast service was lovely and greeted you very well. They both deserve a recognition .