Leeds City Centre (Wellington Street) hotel

We have always stayed here when visiting Leeds. The staff are lovely but recent cutbacks are questioning whether we will return. Claire who looks after the breakfast room is absolutely brilliant but less staff is making her role stressful. The breakfast which has always been reasonably good is now serving cheap sausages which are disgusting When out at night especially when visiting first direct arena by the time you get back it’s often just after 11pm and the bar closes at 11pm. The bar is badly stocked by corporate buying rather than using local produce. There are so many hotels in Leeds maybe time for a change which is a shame

Arrived just before 15:00, understanding we couldn't check in till 15:00, so that's not the issue. Problem was it was very busy in reception area, with a large queue by 3pm check in, and although there were 2 check in machines, only 1 worked. Later on that evening went to take a shower, to find only 1 Towel in room, had to go down to reception and request another. Met with a small delay as they were firstly busy on phone, then also had to go find the towel. Mentioned we'd need clean towels for the next evening and could they ensure it would be 2 this time. Same evening (Friday), got in the lift approximately 23:15, large bang and judder, with the lift stopping. Had to emergency call via the buttons in elevator, they took my number, rang me to say engineer would be 30 mins. A staff member did try to help at some point, but couldn't open the doors. Around 23:51 rang for an update, but then Engineer did arrive and finally got us out. We were stuck between floors, so awkward and annoying. Saturday evening, returned back to the hotel, went for a shower, wet towels still in Bath and no clean ones. So again down to recpetion to complain about this and request fresh ones. Also mentioned the issues previosu evening with the lift, and the fact it was a rather disappointing stay so far. Told to ring Guest Services on Monday, but "they would make a note of it". Rang Guest Services, seemed very vague and uninterested. Took my details to ring me back. Whne they did, was told I'd get a £35 "good will gesture". This doesn't even cover the cost of our brekfast! Overall very annoyed at such poor service and aftercare. Already have 2 bookings in the Future (Whitehaven in June and Birmingham in October), but this has made me consider looking at my cancellation options and trying to find an alternative for both.

Very nice manager greeted us. Went into our room, window was open but still had a foisty smell in the air. In the morning when we both went to have a shower ,only one towel and one hand towel/bath mat were available. Did not realise we had to double check first. Considering we were staying in a double room and paid £128.00 for one night we were dissapointed. Would have spoke to the manager about this but there was a queue and had to get our train.

After staying at a few Premier Inn hotels, this one was quite disappointing. Partly my fault for not reading the full details beforehand, but as someone travelling alone for work, it was frustrating to find there’s no restaurant or food options on-site. The hotel photos are also misleading—they show a TGI Fridays next door and a nice-looking bar, but on closer inspection that bar appears to belong to TGI Fridays, which has now closed and been replaced by a Persian restaurant. That may suit some guests, but it wasn’t what I expected, and the photos should really be updated to reflect the current situation. The room itself looked clean, but there was a strong smell of air freshener, which seemed to be masking an underlying smoke odour. The fact there is a number of other hotels a stone throw away with in house restaurants and bars, I won’t be back. If your looking for somewhere to sleep only they it may work for you.

We have been at Premier Inn, close to city centre. Fantastic rooms, atmosphere, people around were helpful 👍. Breakfast was served really hot and the ambience was nice and chef Nicky was helpful and so Lyndse.