Leeds City Centre (Wellington Street) hotel

Large room with super-comfortable bed, and very clean bedroom and bathroom. Staff was friendly and helpful, breakfast was very good. The restaurant next door was convenient and delicious. The only slight issue was having to step up 2 ft into the bathtub for the shower, it was not a problem for me but could be for some. Otherwise, I had an excellent stay, and would stay here again.

Very clean and had a great nights sleep.

This Premier Inn is crying out for some love..... A refresh, renovation etc. I last visited 13 years ago (I used to stay here regularly for work) and it's now so tired & faded. From the signage to the towels in my room it needs some TLC. I also stayed for 2 nights & my room didn't get serviced between nights. When I asked I was told you have to ask at reception (but nothing in my room advised this and I'm not clairvoyant). It was also expensive for what it was. Absolutely adequate for a work trip where I slept & showered and spent very little time in room. But, I wouldn't stay for a social trip

Firstly I have given a 3 out of 5 because last week when I stayed here I had absolutely no complaints. On arrival this week, I stood in the porch ringing the buzzer for sometime (approx 1225am) and then resorted to phoning the number on the website. And after I went through the options and spoke to a virtual receptionist it put me through to the hotel - where it rang off the hook. I was greeted by a gentleman called Ravi who insisted I hadn't waited and was gone for literally a minute collecting bottles to fill up at the bar. His attitude was not friendly, it was aggressive and showed zero level of common courtesy or hospitality. He refused to check me in and stormed off to the office - I was wearing flip flops but tried to catch the door but didn't make it. I assumed he was on his own and my booking details were on my work laptop in my suitcase - hence I would have liked person to person check in, not the machine. After a short while a lady came out who was apologetic - explained she had gone to find a fan for a room. Ravi was glaring at me and she told him to leave, I said I'm going to make a complaint - he said, that's OK, I'm friends with the area manager! Despite Deborah's numerous attempts to get Ravi to leave - as she was visibly shocked at his argumentative tone and words. He stayed. Deborah was extremely helpful and friendly throughout. As I went to my room I said good night to Deborah, and said it to him - he ignored me the first time, but answered the second time. Then, he asked what room I was in - which I told him. Not sure that level of interest/aggressive tone was necessary either. After a 4 hour drive, this isn't the welcome you want or deserve. I was even later last week and the chap on reception was extremely friendly - we discussed nearby restaurants etc.

From the 21 to 25th June I stayed here, upon arrival a woman at reception when I asked her do you offer late checkout she said stick card in plastic box so I said DO you still have 15:00 PM. Checkout could I pay she said 12 PM checkout, second day the 22 June a woman seating me at breakfast when I told her that I am vegetarian so I do NOT eat fish or Crusteaceans she said that is a diet I said agree but what is NOT a lie is that I become extremely ill over the smallest cross contamination with sea creatures to which she sniggered, I also was awkon by an Alarm but the first woman at reception on the previous day on the 21st June did NOT say zippidy do dah about this and on the 23rd June 2026 the toilet handle broke so I was given room four and told to leave room 6 by a lovely pleasant man and so I was given room 4 but the kettle from the previous resident had a massive Dent, so the following day I had a different woman for no logical reason say I need to check your hairdryer which she checked with a clipboard and a pen in her hands and then I did put water but regardless of weather I overfilled the kettle or NOT the Kettle should NOT be leaking from the bottom and a Kettle with a Dent from the previous resident is NOT acceptable to give to the following guest the Premiet Inn managment should automatically replace broken items and I realised the leaking was coming from the bottom of the Kettle NOT the top so I took the Kettle to reception and I spoke to a guy with orange red hair and glasses who said he would get his manager to investigate this for myself and I and she went inside my room and decide to snoop inside my room looking through my bathroom left my bathroom light on and then got a surprise to see I was already at Reception with the Kettle and she showed me by the sink basin of the Reception alcohol bar she said I can pour the water in cup I said No thank you she poured the water inside the kettle inti the sink basin and I tried to say that the leaking was coming from the bottom NOT the top she said Kettle only takes extremely tiny water quantity so I realised she was NOT going to resolve this issue so I did NOT bother saying anything else and the toilet Cisterns in the Premier Inn leave a lot to be desired I personally believe the Disabled toilets should all be refitted with the old Victorian Clay ceramic Cisterns with horsepower and I believe the toilets should have a High Cistern Water Clay Cistern and the breakfast was good I like the Vegan Sausages and This isn't Bacon and the chefs are lovely I like the Asian woman extremely brilliant and apart from annoying me on the 22nd the same woman was much nicer on the 25th June and she remembered that I am vegetarian so I am extremely happy and she seemed like a decent woman and the breakfast was good.