Leeds / Bradford Airport hotel

We chose this Premier Inn because of its convenient location near Leeds Bradford Airport. We had a 3am wake-up for an early flight and specifically booked Premier Inn because of its reputation for providing a good night's sleep. Unfortunately, the noise from the room above was constant throughout the night. Every footstep and movement could be heard, and the lack of soundproofing meant that none of us slept properly. Our 10-year-old was also kept awake, making the start of our trip stressful and exhausting. What has disappointed me just as much is how Premier Inn has handled the complaint. I contacted customer services afterwards, explaining what had happened. Rather than acknowledging that we had paid for a night's sleep and didn't receive one, they repeatedly focused on the fact that I hadn't reported the issue during the night. As a parent travelling with a 10-year-old child and facing a 3am start, I wasn't prepared to leave my child alone in the room to go to reception, nor did I think it was reasonable to wake my family further to move rooms in the middle of the night. Despite explaining this, Premier Inn refused to offer any goodwill gesture or compensation and simply relied on their policy that issues should be reported during the stay. The location is okay for the airport (£16 in a taxi), but our experience fell well below the standard Premier Inn advertises. What's most disappointing is that the company appeared more interested in quoting policy than recognising the poor experience we had. Based on both the stay and the way our complaint was handled, I wouldn't choose this hotel again before an early flight.

Major works not disclosed at time of booking, only notified days before that no food could be provided because of these works and could not guarantee parking as part of car park was a building site

Great location for the airport and very nice people reception and booking in was excellent and very pleasant and quick the person we dealt with was Carol and she was really helpful in helping us with what we needed

Very disappointing stay I’ve stayed at this Premier Inn several times before and have always been happy, but this visit was very disappointing. The room was tired and in need of refurbishment, and the bathroom smelled strongly of stale urine. We reported this to reception and asked to move rooms but were told none were available. We were given a Guest Relations card and told to complain after our stay. Our sleep was also disturbed by noise outside our room after midnight, making it a poor start to our holiday. To make matters worse, I submitted a formal complaint as instructed but unfortunately didn’t receive an adequate response. Sadly, this experience has seriously damaged my confidence in Premier Inn.

Peaceful at night to sleep but Carol who was on the reception desk was a rude horrible lady. Her attitude was awful.