Huddersfield Central hotel

Excellent customer service. Lovely location. Highly recommend. + short walk from Huddersfield train station.

We stayed at premier Inn for the night, rooms was big, however had a young child who was sleeping and a hurt knee and our room was on 1st floor, couldn't change room. Breakfast was amazing. RAY was an absolute star! Helped with children who was picky eaters, and also allowed us to take away what they couldn't eat. He went above and beyond. Thank you so much Ray. Please treasure your staff, they make all the difference!

We only stayed at this hotel for one night. The reception staff were really friendly and explained how to walk into the town however our room was a bit tired hence the 4/5 score. The carpark is really small and you need to register your car at reception. It turns out that they do have a bigger carpark too but they don't tell you that until you've checked in. Great location by the canal and an easy walk into Huddersfield.

Room was dirty and chair had thick dust on it, bathroom smelled damp and had mould behind basin. The table lamp had holes in the shade. Corridor smelled strongly of acrid cleaning chemicals. Restaurant chair at our table had a seat cushion replaced with one from a larger chair and was stained. Other seating in the restaurant was ripped and damaged, and other light fittings and decor was damaged or missing. It was very over priced for what we got, and we was told it was because an event was on in the city. We have stayed in many city centre Premier Inns, and Huddersfield Central was abysmal, and definately not up to the standard that we have experienced before and had expected, and we felt very ripped off. The overall look of the place was bordering on dereliction.

I’m giving 4 out of 5 and I’m torn as many parts are really less than this, let me explain… Some of the service we received was and is fantastic. I have to mention Ray who is just an absolute credit to you. He is so warm, friendly, kind and helpful. Mario the chef, his breakfasts are so fresh and cleanly cooked and he is lovely. Also Jordan who consistently gives great friendly service and has a good sense of humour. These guys make up for the hotels not so good parts! I have also noticed that service and attention on that front seemed to have upped recently. When I arrived at the hotel late, without a key as my husband and kids had checked in earlier without me. The reception staff questioned me at length and made all necessary checks to ensure I was in that room before issuing me a key. Whilst mildly annoying, I completely respected and appreciated what they were doing as is so important to have right security around this. It’s the actual hotel itself is what lets it down. It’s very tired and in need of a refurb which is apparently due but seems to keep getting pushed back. Come on Premier Inn! Your staff are working hard to maintain service but it must be so hard for them when the hotel itself is far from up to scratch! Also having stayed in this and many Premier Inns for a number of years, I do not sleep well anymore. The mattresses are just not the same level of comfort as they once were and the pillows are like bricks! I always seem to wake up in the early hours with a sore neck. Please can you update on when the renovation is to happen and what is to be expected. Thank-you!