Haywards Heath hotel

As a regular visitor to Premier Inns across the country, this has to be one of my favourites and I have made a point to rebook for multiple stays despite my visits being 30 minutes drive away. Its location in the centre gives easy transport access with the train station close by and multiple car parks nearby. The reception, restaurant and rooms have always been immaculately clean on arrival and the general feel is always welcoming and friendly. There are plenty of nearby parks and places to visit if you want to have a walk including the Great Ouse Viaduct or Ardingly Reservoir a short drive. I have never had a problem with noise even though the hotel is quite central and the aircon has been amazing during the recent hot weather. All in all great value for money rooms with everything you could need. Thank you to Laila and Abi for your fantastic service this evening, also Zak and Kevin for the wonderful food.

Big overall improvement, friendly helpful staff, good location, walking distance to town. Very quiet even though on a main road, efficient air conditioning in the room. Good value.

Staff polite and helpful and room clean. However no remote for TV, leaking shower head and no drawers for storage! Parking - very limited parking and if you pay for a space don't move your car as the space will be gone on your return. The best option is to park across the road in the station car park and pay in hotel reception (scan & pay) its a better rate and a more spacious, safe place for your car.

Excellent customer sercvice from Annabelle. POOR carparking space. Some non disabled badge holders parking in disabled space

Where do I start. Our room had some sort of damp issue, it was foisty, had a damp smell and the bedding felt slightly damp which made it oppressive. One of the lifts was broken. We tried to get food but there was only one member of staff so were told there was a 2hr wait so didn’t bother. Everyone in our party had to request toilet roll as clearly housekeeping hadn’t filled any of them up. The room wasn’t clean, dust everywhere, milk spilt in the tray and on the dressing table and something had been spilt down the bedside table and not cleaned properly. In check in the staff member was disengaged and barely said 2 words, didn’t even tell us our room number just mumbled something about the broken lift. The automatic entrance doors were also broken and moved at a snails pace so it took forever to get in and out. Barely got any sleep. Without doubt the worst premier inn I have ever stayed in (and I travel a lot for work and leisure). I wish I had booked the cheaper option in Crawley. I won’t be back.