
08 Nov 2026
Gill Y
Hythe, null, United Kingdom
"Disappointed"
Disappointed with our visit. On the positive side our room was quiet and the bed was comfortable - so most importantly we had a good sleep. However the lobby toilets were disgusting, 2 cubicles were dirty (as in REALLY dirty) and there was no soap. Breakfast was delayed due to staffing issues which happens, but we overheard staff sounding annoyed with customers who asked what had happened to their food. We all had places to be and waiting 45 minutes for a breakfast (which we'd expected to be buffet style) wasn't great. Despite the chef apparently 'doing her best', other staff were standing around in between taking orders, not seen to be working, when they could have been re-deployed to help in the kitchen. The whole downstairs was grubby, dusty and uncared for. It needs a deep clean, you can barely see out of the windows.

21 Oct 2026
"Lovely stay"
Lovely hotel, very clean and room a good size. Shower very nice and easy to use.
Restaurant good and a large range of choice for everyone.

14 Oct 2026
Trevor B
Lincoln, United Kingdom
"Family wedding"
Breakfast was lovely, the food was hot and served quickly, we went at a good time. The rest of the family went down a little later. Staying for a wedding, the location was in good positioning for that. Room was nice and spacious, baths a little too high for us though. Taxi seems reliable so overall very happy

14 Oct 2026
"Frequent visitor"
Second time staying here for work, and happy to be back again. Hotel is itself usual clean and tidy, painting work was going on as I saw the signs advertising wet paint. Breakfast and dinner was good as usual

12 Oct 2026
Excursion46184250581
Eastbourne, United Kingdom
"Not the best."
The room itself needed a bloody good clean, things found under the bed, hairs stuck to the walls and even footprints on the wall. Also, the room was unbearably hot, we kept putting the air con on 19° but this didn't work all the time and changed temperature to 21°. I had to ask for a fan to try and help circulate some air, wasn't brilliant but was a little better. We tried to book in 20 minutes early, which we have managed to do before in other Premiers, but we were told that would cost £15 extra, we decided to wait. We would of had a drink in the bar but they were having terrible difficulty pouring pints.
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