Arundel hotel

Had a wedding last weekend, although rooms were hot, had fans in room and sheets if we wanted them. Our rooms had a bottle of wine and chocolates, very much appreciated. Breakfast was good, busy but staff seemed to handle it well. Great staff in hotel.

Booked weeks in advance to secure a disabiled access room ,I even called them to explain and check I need room suitable and was assured room was right next to reception. The Room I was given wasn’t the member of staff was rude and was rolling her eyes . Nothing was done not even an apology. I couldn’t acces the bathroom and only just made it through the hotel room door . I’ve been staying at premiers in for as long as there have been premier inns but i would never stay again. Disabled people are just as important as everyone else and to the condescending member of staff who did nothing to help its my legs that don’t work madam not my Brain . Dreadful

Filthy,dirty hole. Went to stay on 25/06/2025. Arrived at 18.00. Went to room and the bed was crawling with bed bugs. I have a video to prove it. Went back to reception only to be told that we would have to move hotel as there was no rooms available. I had travelled 250 miles to go and have A meal with my granddaughter the night before her wedding. I missed the meal as I had to travel to another hotel. Ive been offered £43 compensation which just isn't good enough.

A very tired Premier Inn. Whilst the room was acceptable the Beefeater next door - in which we had breakfast was not. Dirty and sticky surface on all the tables, uncleared plates and crockery, a breakfast buffet that had very little on it at the time of our visit. The Premier Inn building was surrounded by overgrown gardens full of weeds and the building itself needed a thorough repainting. Appalling, disgusting and filthy. On our 2nd morning we opted to have breakfast elsewhere in a pleasant cafe in Arundel.

I am a great ambassador for Premier Inns as we stay in many travelling round the UK during our retirement adventure. Arriving was a disappointment as the car park is totally disgusting. Full of rubbish and dog ends, needing a good sweep and a good gardener to make something of the nice grounds around. Not the one of the usual Inns that we love. We decided to still give it a try. Glad we did. As soon as we walked into the building it became the Premier Inns that we enjoy. Reception was by a lovely lady who went through the formalities quickly. Even offered help, if we needed it, for the cases as the room was upstairs in the quiet area. Nice thought for us oldies. Lovely room but that was expected, Comfy bed with extra pillows, which we need. TV, which we never watch. Tea/Coffee making facility with extra bags etc in reception. Perfect in all ways for our two night stay. Didn’t need a clean etc for that stay and the room was so clean when we arrived. Only disappointment was the Meal Deal but that is more a Beefeater problem. Although as both are Whitbead I am annoyed in that I still await a refund on the Two breakfast meal deals that I cancelled due to a cold breakfast on the first morning.