Arundel hotel

Filthy,dirty hole. Went to stay on 25/06/2025. Arrived at 18.00. Went to room and the bed was crawling with bed bugs. I have a video to prove it. Went back to reception only to be told that we would have to move hotel as there was no rooms available. I had travelled 250 miles to go and have A meal with my granddaughter the night before her wedding. I missed the meal as I had to travel to another hotel. Ive been offered £43 compensation which just isn't good enough.

A very tired Premier Inn. Whilst the room was acceptable the Beefeater next door - in which we had breakfast was not. Dirty and sticky surface on all the tables, uncleared plates and crockery, a breakfast buffet that had very little on it at the time of our visit. The Premier Inn building was surrounded by overgrown gardens full of weeds and the building itself needed a thorough repainting. Appalling, disgusting and filthy. On our 2nd morning we opted to have breakfast elsewhere in a pleasant cafe in Arundel.

I am a great ambassador for Premier Inns as we stay in many travelling round the UK during our retirement adventure. Arriving was a disappointment as the car park is totally disgusting. Full of rubbish and dog ends, needing a good sweep and a good gardener to make something of the nice grounds around. Not the one of the usual Inns that we love. We decided to still give it a try. Glad we did. As soon as we walked into the building it became the Premier Inns that we enjoy. Reception was by a lovely lady who went through the formalities quickly. Even offered help, if we needed it, for the cases as the room was upstairs in the quiet area. Nice thought for us oldies. Lovely room but that was expected, Comfy bed with extra pillows, which we need. TV, which we never watch. Tea/Coffee making facility with extra bags etc in reception. Perfect in all ways for our two night stay. Didn’t need a clean etc for that stay and the room was so clean when we arrived. Only disappointment was the Meal Deal but that is more a Beefeater problem. Although as both are Whitbead I am annoyed in that I still await a refund on the Two breakfast meal deals that I cancelled due to a cold breakfast on the first morning.

Another great week stay at Arundel premier inn comfortable beds. Stayed in a wheelchair access room due to no standard room but didn’t bother me. Staff been amazing cleaned the room once when I’ve asked them too. This time you have to put in your registration number for parking which isn’t a problem. Not a good signal if you are with o2.

Looks tired from outside and inside. Cracks on bathroom sink and remit for tv didn’t work very well. Had the dinner/breakfast deal - Breakfast comes without toast but have to guess when cooked breakfast comes out to make the toast yourself so that it’s hot. Also took a long time from ordering for cooked breakfast to arrive. Plenty of choice and staff very friendly. For the price paid was not a cheap hotel to stay in and would find somewhere else to stay if I visited again.