Wolverhampton City Centre hotel

I'm writing this review for the lady who works in the the morning (Peps) she was brilliant friendly and very productive and great quality's for frount off house it's been a pleasure to have my breakfast served by this lovely lady this week 😀

Been using this hotel for 8 years. No issues. Last 2 stays restaurant closed. Had purchased meal deals. No staff to man restaurant. Very poor service. Considering profit this company is making. Don't pay a decent wage to retain staff

Really poor Premier Inn. stayed for a couple of days with work. Room was not made up. Towels not replaced. Waited over one and a half hours for a chicken burger in the restaurant and then walked out. I stay in Wolverhampton with my team a lot with work, and won't be returning here. Real shame for the lovely girls on the reception, who took the brunt of the complaints that were not their fault.

Ian Taylor 1/5 6 minutes ago on Google Well, where do we start. Absolutely shocking and disgusting service from the onset. We were getting married on 29th August at the Grand Station next door. We had over 130 guests staying here in this hotel over 2 nights. The Manager Phil came out and told us the cars will be stolen and they cannot stay there due to the quality of cars. I went to question this personally and he denied he said this and when asked for his name covered his badge up. Luckily someone had vidoed his message of not being able to park there and got his name. Parking is £16 which they do not take responsibility for. Tracey the manager of Bluebrick also said Phil was out of order and should not have said that. The "bar and restaurant " was even worse. It was closed off, we could not have food as no chef, was told that for breakfast they could refuse us as only one member of staff on. There was no draught Moretti, madris lemonade or coke left and after serving 6 pints of Coors that had run out also.we were told delivery had not been made for a week. Many people from our day moved and booked into the Patshull Park Hotel or the Novotel instead. The evening for about 40 of us instead went to the Sunbeam pub for dinner and drinks instead and their service was incredible. We have your email of how did we do of which more detail will be added along with a letter to the CEO. In essence and to warn anyone who has an event or wedding planned at Grand Station do NOT let your guests stay here, point them to the Novotel across the road.

Hotel is excellent, the only downfall is the restaurant / bar. You never know whether it is going to be open or not. This has been the same every time we have stayed at this hotel. Needs sorting out. About 6 people were turned away during my stay - ridiculous, get it sorted out.