Wolverhampton City Centre hotel

I have stayed at this hotel many times.(There is little choice in Wolverhampton and Premier Inn is the most conveniently located.) The Hotel is as expected for a Premier Inn, clean, reasonably decorated and with a good comfortable bed. Reception staff are usually polite and efficient. There have sometimes been difficulties with the computer system as it seems not to allow for meals to be served for just part of the stay. The Restaurant and bar were formally pleasant and reasonably staffed. In the past year or so there have been frequent staff changes on the restaurant and there has only been 1 staff member to serve drinks, order food and sometimes prepare deserts and wait on tables. The restaurant and bar are need several more staff as there are long waits for customers and customers have left the premises as they have been unable to be served. I have spoken to other customers who have said that they would stay at Novotel in future ( the other hotel in central Wolverhampton) as the service on the bar and Restaurant at Premier Inn had spoiled their stay.

⭐ 1 Star Absolutely disgusting experience. Last night alone I killed four flies before going to bed, and another six were in the room when I woke up this morning. Wondering where they were coming from, I checked around the window and found dozens of dead flies, along with many more still alive. It was clear this wasn’t a one-off incident but an ongoing problem that had not been properly dealt with. I reported the issue to the duty manager, Lenzi, and was shocked by the response. She was rude, dismissive and completely unapologetic. She couldn’t even be bothered to come and inspect the room for herself. When I gave the booking name as Chris, she abruptly corrected me and demanded the full name. After I said Christopher, her response was, “That’s better.” Most people would understand that Chris is short for Christopher, but instead of trying to help, she seemed more interested in being awkward and argumentative. The condition of the room was unacceptable, and the attitude of management was even worse. Customer service appears to be non-existent here. I would 100% avoid staying at this hotel unless you enjoy sharing your room with flies and dealing with management who simply don’t care.

Was given early checkin , warm welcoming staff , allocated accessible room which was lovely looked refurbished? Room large ,super clean and very cool and comfortable good design to room , breakfast was really good , hotel was quiet and great location direct from inside station through walkway to hotel also very close to town

Good location, food was lovely. Need more staff for evening meal , breakfast was good. Lift needed sorting. Good and fast check in

Premier inns have declined in quality and value for money recently. The beds are no longer comfortable since they stopped using Hypnos beds. Rock hard mattress and uncomfortable cheap foam pillows. The reception staff were rude and unhelpful and should not be employed in customer facing roles. The room was clean and the breakfast ok, but there are plenty of better hotel alternatives available for a similar price.