Wolverhampton City Centre hotel

The hotel is conveniently located for the railway station and town centre (5min walk) and appears to have been recently refurbished. Quiet rooms despite being in close proximity to the railway station. Plenty of Shops and restaurants nearby! The rooms are fresh and have air conditioning which is a huge bonus. The blue brick restaurant where breakfast was served was however appalling . Booked in for breakfast and on arrival was told we’d have to bear with them as they were busy as everyone had turned up the same time!!! The hotel was clearly full as there was a sporting event nearby but they clearly hadn’t accounted for this when staffing the restaurant! After a 25 min wait to order breakfast it eventually arrived a further 30 or so min later! My son ordered two fried eggs. I can’t even fathom how two fried eggs could look so bad! They were inedible and I would feed them to an animal! I ordered a cooked breakfast which was terrible and I spent half the morning on the toilet after eating it! The continental breakfast was non existent! No bread for toast! No pancakes or anything pastry wise! Juices empty, coffee machine not working as needed emptying I basically paid £10.99 for a bowl of cereal!!!!!!. The staff (all two of them) were fighting a losing battle to be fair! They did their best but it was impossible for them to cope adequately! Probably the worst place I have eaten in a long long time! Comes To something when Wetherspoons is 1000 times better for a quarter of the price! Shame as I would have considered their evening meal and breakfast deal had it not been so bad! Would rather starve than go there again!

Visiting with my family lovely clean room. Tracey at breakfast brilliant customer service lovely and friendly brilliant with the children.

The hotel is very placed, the shower was lovely, the staff were friendly and attentive. But, the Pillows were very hard, but the bed was comfortable. The food was undercooked with re-used oil used for the dinner, clearly. The breakfast was slightly undercooked and didn't look great

Lovely comfortable hotel with easy access to the city. Breakfast was great. Fast and very friendly service from Peps, who went above and beyond to serve our party - even arranging for some of our party to have cooked breakfast taken to their room. 😊

I am writing to share my concerns about my recent stay at your hotel.Firstly, the airflow system is poor. There are no open windows, and the air feels very dry and stale. This made my stay uncomfortable.Additionally, my phone signal dropped significantly when I entered the hotel. While I appreciate the free Wi-Fi, it was slow and not reliable. Paying £5 for “unlimited access” that only gives one gigabyte feels inadequate.I have been in my room for four days, and my bin has not been emptied, nor has my room been cleaned. I understand it’s a budget hotel, but cleanliness should still be a priority.I also noticed a lack of staff, which affected service quality. The barmaid was working double shifts, running between the hotel and another bar. She did her best, but it’s clear there aren’t enough staff to assist guests properly.I observed staff members spending time discussing TikTok videos instead of helping guests. When I asked for my room key, I felt my concerns were not taken seriously, especially after paying over £600 for my stay. I expected my room to be cleaned and the bed to be made with fresh sheets after six days.Due to these issues, I won’t be returning to Premier Inn in the future. I hope you take this feedback seriously to improve the experience for your guests.Thank you for your attention.