Wolverhampton City Centre hotel

This hotel is not perfect but the location, price and staff make it a perfect place to stay. The staff )especially Jade) well jolly and fun to interact with. Nothing was too difficult for them and the stay was everything we needed.

Stayed a week for a reset. The room was clean and comfortable, and I felt very secure with the keycard system. However, the check-in experience let it down. There was no greeting, no check if I needed breakfast or parking, and it felt cold and transactional. I was also asked why I was staying, which felt unnecessary and intrusive — I’d paid for the room and was being respectful of other guests, so that question wasn’t appropriate. What made it worse was reception switching to a different language while discussing guests at the desk — it made the whole experience feel unwelcoming and unprofessional. The room itself also felt like it hadn’t been updated to the same standard as newer Premier Inn rooms I’ve stayed in, with no USB sockets and older tech. That said, Kelly on reception was brilliant. Friendly, helpful, and genuinely didn’t judge — she just saw me for who I was and we had a good chat outside. She was the nicest person I met there, and interactions like that make a real difference. It’s basic hospitality to make guests feel at ease, not uneasy. A 3-star for me — fine room, but the service and consistency need work.

Hotel room as expected. Good service at breakfast. Fiona is the only staff member in the evening, managing food orders, delivering food and serving the bar. I honestly don't know how she does it. More bar staff needed.

Lovely reception staff keeping a smile whilst working in tired conditions. Room smelt of bananas , soap and shower gel (Bayliss and Harding) watered down, and I was refused breakfast because I hadn't prepaid. £151 and £8.50 for car parking - should have stayed at Novotel instead.

I have stayed at this hotel many times.(There is little choice in Wolverhampton and Premier Inn is the most conveniently located.) The Hotel is as expected for a Premier Inn, clean, reasonably decorated and with a good comfortable bed. Reception staff are usually polite and efficient. There have sometimes been difficulties with the computer system as it seems not to allow for meals to be served for just part of the stay. The Restaurant and bar were formally pleasant and reasonably staffed. In the past year or so there have been frequent staff changes on the restaurant and there has only been 1 staff member to serve drinks, order food and sometimes prepare deserts and wait on tables. The restaurant and bar are need several more staff as there are long waits for customers and customers have left the premises as they have been unable to be served. I have spoken to other customers who have said that they would stay at Novotel in future ( the other hotel in central Wolverhampton) as the service on the bar and Restaurant at Premier Inn had spoiled their stay.