West Bromwich hotel

I checked the room and I didn’t like the room. I asked them to give me a different room the persons response was fill in a form and get your money back as we don’t have any other room for you. The lady rang me saying room is a room we can’t do anything. All the rooms are the same she said so she can’t do nothing.

Absolutely appalling Must have been 30 seats available but they couldn’t accommodate 1person to eat Don’t have 79 covers if you can not cover them Simple When I pointed out there where at least 30 seat not filled I was informed they were set up for breakfast 😩😩 Staying in the hotel but but didn’t really care Service at the bar was so slow I could have walked home 120 miles and still been served quicker I stay away for work all the time in Premier Inn but will never come back to this one Hotel was fine staff really great The pub was probably one of the worst I have ever been too Sort you self out and respect the customers from the hotel Absolutely appalled Ended up with a takeaway

Brilliant service, friendly and polite staff who assisted me when I needed support and was always there to help. Thankyou! The rooms and reception were very clean and the vending machines were so helpful when needing some snacks❤️ definitely be staying here again

Beautiful service. Stayed one night absolutely perfect. The food was well priced and budget friendly and tasted great. The room was nice and clean ready for me and the bed was nice and comfortable had great night sleep plenty pillows and supply of treats and condiments

We arrived to the restaurant on the Friday evening and had our drinks order taken as we were seated. 20 minutes later I went to find a member of staff to ask where our drinks were and to ask for our food order to be taken. 5 minutes later I went to the bar myself to get our drinks. It took another 20 minutes for our food to arrive so nearly an hour in total since sitting down. The food was fine one it arrived. I had prepaid for the meal deal and was advised to book the Saturday evening table on Friday evening which I did before leaving on Friday night. I was initially told that there weren't any tables available to which I explained shouldn't be the case because I had prepaid for my meal, we were told we could be squeezed in at 8:45 which was the final booking slot. I was also told to try calling on Saturday afternoon to check if they'd had any cancellations. I did this as instructed on Saturday afternoon but was told there were no cancellations and that I had to arrive no earlier than my booking time of 8:45 because they were so busy. We had booked our breakfast for 7:00 a.m. because we had to leave the hotel at 7:30. We thought this wouldn't be an issue because we are so used to an easy buffet breakfast at every Premier Inn hotel we have stayed at in the past. When we arrived at the restaurant a few minutes before 7:00 a.m. on the Saturday morning there was a large queue waiting to get in. Inside there was one member of staff who had to check people in, take them to their seats and take orders for hot food because there was no buffet. We were seated just after 7 and told our order would be taken as soon as possible. I asked three times for our order to be taken and each time was told they would be as quick as possible. At 7:30 we had to leave, we had still not been served so had no breakfast other than some toast and cereal from the cold self serve items available. We did not get the breakfast we had paid for. On the Saturday evening, despite being told not to arrive before our booking slot of 8:45 p.m. we decided to head to the restaurant at 8:15 to see if there was any chance of us getting seated. As we arrived, there were at least four tables with nobody sat at them and we were seated immediately. I think we'd maybe been recognised from complaining the night before and in the morning because we were served very quickly both drinks and food, had this been our experience on the Friday night, we would have been more than happy. Before we left on the Saturday evening we asked if we could place our order for breakfast for the following morning, which we were allowed to do. On the Sunday morning there were lots more staff working so people were seated much more quickly and our cooked breakfast was waiting for us as we were seated. Our dining experience for the second half of our stay was excellent but didn't make up for the fact we ultimately didn't get served any breakfast on Saturday morning when we had already paid for it. The room was fine, although not the largest family room we've stayed in. Pretty standard Premier Inn fayre. The hotel was going through some improvements, so the hallways looked a bit like a building site, this can't be helped and didn't affect our stay. There is no lift we are able bodied and there is only one upper floor so this isn't the end of the world, (ground floor rooms available of you requested I assume for disabilities), however we did have a lot of stuff so a lift would have been a bonus' especially as we were at the far end of the corridor (again can't be helped!). The lack of breakfast buffet (which wasn't clear when booking) would prevent us from staying at this hotel again.