Stourbridge Town Centre hotel

Great stay would stay again 5 stars

I've stayed in over 40 different Premier Inns and this was the worst. In the run up to my booking I had two emails - one first telling me there would be building work and reduced parking. The second tell me the restaurant was closing. Not great in the run up. As a result, it looks really run down on arrival. The room hadn't been cleaned to an adequate standard - unclean carpets with biscuits trodden in and an unemptied bathroom bin. The room was really tired, very stained carpet, veneer peeling off furniture that become a sticky trap for dust and dirt. Also had a lovely view of derelict land. The beds were comfy and clean and the bathroom was adequately cleaned. I complained, and was offered a room move - I didn't take this up as we had young kids who needed to get to bed. We shouldn't need to move rooms - it should have been sorted before we arrived. The lady on reception did bring us some waters and chocolate to say sorry - so that was appreciated.

Location is bleak but ok for access to town. Atmosphere was fine - normal Premier Inn. Room was smaller than normal but clean. Insufficient towels on arrival and only 2 teabags. Adjacent pub which would normally have been used for breakfast and dinner had been sold off and was closed. Nearest alternatives were a car drive away. Very dry and tasteless pre-packaged croissants were offered as a complementary option. They were truly awful. Recommend you avoid this hotel unless and until the breakfast/dinner situation is resolved.

Arrived at 8pm due to being evacuated 1 person running whole place, difficult to contact and even then forgot! Room is tired, air con creaks No bar or restaurant! £110 for 1 night!!!

We recently stayed at the Premier Inn Stourbridge for our wedding, and we couldn't have asked for a better experience. From the moment we arrived, the staff were incredibly friendly, welcoming, and accommodating. They went above and beyond to make our stay special, even surprising us with a bottle of Prosecco in our room along with a lovely handwritten card, which was such a thoughtful touch and meant so much to us. Our room was spotless, clean, and comfortable, and throughout our stay nothing was ever too much trouble for the team. Everyone we met was absolutely lovely and genuinely cared about making our wedding stay memorable. Thank you all for your kindness and exceptional service. We would highly recommend Premier Inn Stourbridge and are so grateful for everything you did to help make our special occasion even more special.