Stourbridge Town Centre hotel

We had been here before last year and service was so much better. This year we was slightly disappointed. Firstly when we arrived both the lifts was not working, we was not happy as we had to lugg our luggage up 2 floors aswell as a buggy with a baby in on a very hot day and when we was very tired already from traveling. So that definitely was not a great start. Also we found no one at the desk most days and when we did they were going outside for fag breaks or talking on the phone. as we asked for our room to be cleaned, with fresh towels and bedding , needed more toliet rolls and bins changed. This was requested from us in the evening then once again the next day in the morning, yet, even though notes were placed on the system, no one did any of the things we kindly asked. The lady at the desk said it would be done when we are out. But In the evening when we returned back to our hotel room it was still messy and nothing had been done. We was very disappointed. On the positive side there was a lovely, kind and very helpful lady on the desk called Galya that evening, who we explained the situation and she quickly with no hesitation gave use clean towels, more toliet rolls and even went out of her way and changed our bins by herself. Obviously the bedding she could not do but apart from that she was amazing. And definitely a credit to the hotel. We also enjoyed the bath and shower. It was very helpful they had soap to wash hands and bath, shower body and hair wash in the bathroom. The beds were lovely and clean and made when we arrived and the room was clean. We had lovely and comfortable beds and slept so well in them. The air conditioning was a life saver especially with the heat wave we had omg was so lovely. Overall the stay was great minus some blips.

We recently stayed here and would recommend it to others. The staff are friendly and welcoming, and even brought my partner a drink for his birthday. The room we stayed in was comfortable, spacious and clean. The car park was on the smaller side and quite full but we managed to get parked. In the morning we went for breakfast at the pub next door, and the food was lovely. We had a lovely stay.

I travel a lot for business and I’ve found the standard of hotels to have nosedived over the last 5 years but the staff at this premier inn were nothing short of exceptional! Mega polite and extremely pleasant throughout our whole stay. So strange these days to receive such great customer service!!

Convenient hotel for Stourbridge center. Easy check in. Easy walk to center. Unfortunately my toilet leaked. Don't know if it was clean or dirty water. Room 314. I had to check then go to my intended function immediately so had no time to complain. You'd think they would notice a leaking toilet. See photo.

Very clean and comfortable room, great bar/restaurant Staff very helpful and polite Maz on reception and the team were great. Enjoyed my stay N Davy