Solihull South (M42) hotel

Clean, comfortable rooms and friendly staff in the hotel. That’s where the positives end unfortunately. Breakfast service is extremely poor. Continental items kept running out, fresh fruit was awful and the machine for coffee was on a clean cycle so was provided with instant sachets. We had to order the hot part (not buffet style) and it took over an hour to be served. Could have any more of the unlimited as breakfast had ended by the time we got served. Restaurant had about a dozen in when we arrived. One waitress and one cook on too. Lovely rooms but definitely would not choose to eat here again. Shocking for Premier Inn never stayed anywhere like this with them.

Room ok. A bit tired but clean. Card didn’t work for the lights in the room so had to return to reception for help and it was quickly dealt with. Breakfast across in the old pub was disappointing. We chose to have the full English. Not a buffet for the hot service. Continental breakfast was ok. However, service was poor and it wasn’t busy. Waited 20 minutes to place an order for the hot food. No cutlery or mugs. Had to ask and ended up getting up and going to get some from a different table! Only saw 3 staff. One serving, one replenishing the breads etc and one cooking. Disappointing after our visit to a different premier inn only 3 weeks earlier. That one was fab!

Outstanding accommodation in one of the newly refurbished rooms. Contemporary style but with thoughtful touches, much better lighting overall and beautiful mood lighting in the bathroom! Excellent staff and in particular Louise!! ** please hand onto Louise! she’s definitely ‘a keeper’ she is fabulous! I’m not posting photos… go and check it out for yourselves but ask for one of the new rooms!!!

The hotel has been refurbed to a good standard, the rooms are now very plush. The staff are lively and overall this was a good find, will definitely return.

Stayed 2 nights as came up to the area for a family funeral. The staff were absolutely wonderful and the room clean other than quite a lot of cobwebs behind the TV, which I discovered trying to turn the switch on as it had been switched off at the socket behind the tv. When we arrived it was about 29 degrees out and the lovely lady on reception offered us a double sheet in case the duvet was too warm for us. Warm was an understatement! Although they'd left the curtains closed and a fan going full blast, even Lucifer would have found the room too hot. Needless to say neither of us slept much during the 2 nights. We actually didn't feel too well after spending a night in that heat. We ate at the restaurant on the first night. Food was good and staff were wonderful with the added bonus of air con. Was a shame to see the restaurant so run down. I grew up around there so remember the pub/restaurant when it was thriving. All in all it's a good premier inn and handy to visit family but if I stay again I'll bring my own tower fan. Just want to add the whole staff team we came across were great. Friendly and helpful Other than the extreme heat in rooms