Solihull South (M42) hotel

We’re regular visitors to Premier Inn. This stay was no different. Very friendly helpful staff. No drama check in. Rooms up to usual high standard. Clean, comfortable and well fitted out. Appreciated that fans were already in rooms as it was hot. Love that you can open windows enough for fresh air. We chose continental breakfast option which is really good. Plenty of choice.

No air conditioning. Room was like sauna. Three days in a room so so hot unbearable. I was told the whole hotel ain’t got air conditioning. The new refurbished rooms with windows you can barely get your hand out. Lots of us on that corridor had the room doors opened. When we got to the room there was two fans on which didn’t Make a difference. It was hotter inside the room that what it was outside

I really wanted to love our stay here. We stay in Premier Inns quite often with our toddler, and like those other stays this hotel is clean and the staff are amazing. The lady on the front desk went out of her way to sort our room even though we were a bit early, staff at breakfast were friendly and efficient and even a lady from housekeeping made an effort with our 2 year old when she was already super busy. Unfortunately, we did decide to cut our stay short and only stayed one of the two nights. As others have said, the heat in the room is unbearable. Despite what others have said, the website does specify that there is no air con at the hotel, so we brought our own fan with us. As the window barely opens, it was incredibly stuffy and the fans did little to help. It meant that none of us actually got any sleep. The only other thing to mention is that signal is almost non-existent and even the paid for wifi does not work in some of the rooms. It was only £5 so not the end of the world, but I wish I had known before I went so I could download a film for the inevitable early evening in the dark once the toddler had gone to bed!

4th or 5th stay in this hotel and it continues to deliver - super comfy bed, clean and quiet. Excellent location with superb car park. The breakfast is excellent and the staff are always helpful and polite. Only down side is that there is no lift or aircon.

Did something we’ve never done and checked out after 3 incredibly uncomfortable hours in a stiflingly hot room. Usual window lock allows no air in and the table fan is ineffective. Asked reception for another and was told that their spares are only to replace broken fans. Also was told there was no AC in the hotel yet other reviews say AC fitted rooms are available. Quite ridiculous considering it was probably in the high 30c’s in the room. Checked out at 10pm and drove home. Wont be back in a rush to a Premier Inn during the summer.