Solihull South (M42) hotel

Arrival at reception - we were not greeted and had to wait a while after pressing the service button three times. apparently the receptionist was helping out in the restaurant and had to run across the car park. Room was clean and tidy and comfortable but that is as far as the positives go. Restaurant was absolutely appalling. Booked for 7.30 sitting and by 9.30 we only just got our main meal (not starters) and they had run out of some of our choices. The restaurant did not seem that busy it was purely lack of staff. one person in bar, one chef and one waitress with the receptionist popping in and out to assist. Waitress was so apologetic but when the food arrived we were less than hungry and I asked for something to wrap 1/2 of my pizza up. Nothing available but it turns out when I turned the pizza over it was raw underneath anyway. Not happy. Asked to place order for desserts to be told sorry no ice cream. Nearly every item on the menu is served with ice cream so we were quite annoyed at this point. We asked for a refund of our meal deal. The waitress had to get the manager over who suddenly found some ice cream to serve us. (Quick trip to the supermarket I guess given the time it took to serve up the desserts.) Found it easier t go to the bar to get more drinks although the young barman didn't know how to work the till. Our drinks prices varied dependent on who served us despite having the same drinks. Breakfast - again not all choices available. No brown bread left so I asked for more to be told there was two slices in the tray. Which were solid and dry. No mushrooms either. All in all would we stay here again NO NO NO Just to cap it all someone parked so close to us in the carpark (Very small spaces) that my husband had to get in the passenger side and climb over.

We stay at a Premier Inn regularly This was our first alt this one Everyone was friendly and helpful We arrived earlier than check in time , so we parked up and went into Solihull ( by taxi the staff sorted for us) On arriving back , again staff were helpful , telling us the meal deal on offer at the pub opposite, it was really nice and the staff there were lovely

Stay in this hotel every year to visit family. Staff always friendly and helpfull. My son's room had a strong cleaning smell so they moved him straight away. No problems other than free WiFi which was useless. Urgent need to improve this.

We had a very warm welcome. Lovely spacious bedroom and exceptionally clean and included a bath. The meal deal was excellent value, The steak was cooked to perfection, and the breakfast was prepared to order . Which is unusual for a Premier Inn. So definitely recommend this hotel and the food in the Plough Inn

Clean, comfortable rooms and friendly staff in the hotel. That’s where the positives end unfortunately. Breakfast service is extremely poor. Continental items kept running out, fresh fruit was awful and the machine for coffee was on a clean cycle so was provided with instant sachets. We had to order the hot part (not buffet style) and it took over an hour to be served. Could have any more of the unlimited as breakfast had ended by the time we got served. Restaurant had about a dozen in when we arrived. One waitress and one cook on too. Lovely rooms but definitely would not choose to eat here again. Shocking for Premier Inn never stayed anywhere like this with them.