Dudley Town Centre hotel

We went for the meal deal which included 2 courses and a drink. The food is absolutely abysmal! Most of the menu wasn’t available. What was available was prepared by the receptionist and took ages to come out. When it did it wasn’t worth the wait. It was either overcooked and inedible or cheap microwaved rubbish. We didn’t finish the meal and walked out it was so awful. In fairness the lady who was serving was doing her best and was very friendly. The room itself is ok, but the experience in the “restaurant” has completely put us off ever coming back.

You know what to expect. The bed was very comfortable. The room was nice and quiet. It was just a few minutes walk down the road to the black country museum and the Dudley archives. Food options in the area are a little limited.

From the initial welcome, the cleanliness of the room, right through to the level of service from the staff, this is by far the best Premier Inn that I’ve ever stayed at! As I stay away 3 nights a week, I get to see the good, the bad, and sadly, the very very ugly side of Premier Inn’s. Please don’t change what you’re doing here! 😊👍

This has to be one of the best stays we’ve had at a Premier Inn. The cleanliness and comfort were excellent, and the hotel’s location was easy to find with plenty of parking available. There were lots of amenities within walking distance for food and drink, which made everything really convenient. We stayed for an event at the arena, and although we looked into public transport, driving was far quicker and more cost-effective, just £7 for parking compared to the longer, pricier public transport options. This is no reflection on the hotel itself, but rather on the limitations of the local transport network. Staff on reception were incredibly helpful, both during check-in and when we requested a room clean after a spill on the bedding from our little boy, they responded quickly and kindly. The rooms were spacious, with plenty of coat hangers and thoughtful touches throughout. When we arrived, our little boy was a bit past himself and feeling crabby after the journey. The staff member who checked us in noticed straight away and kindly pointed out the delay on the security camera screen. It instantly lifted his mood, he found it hilarious watching himself jump after he’d already jumped! It was such a thoughtful gesture and made a real difference to the start of our stay. We genuinely cannot fault the hotel or the staff. Highly recommend to anyone looking for a peaceful night’s sleep in a perfect location.

weekend was hard to find a member of staff never anyone at reception bathroom door had to be kept closed because of smell & unable to find staff to help with the paid for wifi that would not work