Coventry East (M6,Jct2) hotel

Stayed at this hotel for Concert at football ground. Was a bit further out than we would have liked but easy to get Ubers. Hotel is definitely in need of a major refit, could see it looked old & tired. Not especially clean.

Really nice stay here with a large spacious room, comfy bed and excellent breakfast. The TV was small but I didn't even turn it on so I didn't care. The hotel could do with a freshen up but for the price and location I was very happy .

Absolutely shocking premier inn. Room was awful with sticky carpet. Bathroom is so old and falling to bits. Tv is the size of my iPad. Restaurant had sticky floor and tables. Staff were genuinely embarrassed by the state of it. And £176 including breakfast for the privilege. Do not stay here under any circumstances. Find another place. Very few people staying. No wonder.

The staff were very helpful as I have mobility problems and we were later than anticipated so they got us into the restaurant before it closed. Location was perfect for our onward journey to Liverpool, rooms were clean and the bed was comfy.

The staff has been so brilliant throughout. Every staff member I interacted with has been very helpful, and I could feel that they're taking a personal interest in helping me. I had some unfortunate issues getting to the place on time, so I had to call them to figure out what happens to my booking if I cannot get there to check in on time, and they have been so brilliant and helpful to sort something out for me. I was so grateful. If I had to rate the staff only, I would be giving a shining 5-star review. Unfortunately, the room's quality was really quite awful. You don't expect much from a Premier Inn room, but you would expect a working tv, clean bathroom, and working lights. The tv couldn't be turned on because several buttons on the remote didn't work. The bathroom felt unclean: there was a thick (and I mean thick!!!) rim of grime around the soap dispenser's top. It felt disgusting using it. There was also a thick layer of brown mucus on the underside of the bathtub's plug. In terms of the light, there were 7 light sources in the room: 3 small lights, 3 ceiling lights, and 1 wall light. 1 of the ceiling lights and the wall light didn't work, which left the room feeling very dark. To top things off, the flush in the bathroom, which has been very weak from the start of my stay, completely gave up and stopped working before I left. I wish I could rate my stay higher because of how helpful the staff has been, but the room has so many unresolved issues that it didn't even feel worth raising them. There were simply too many things wrong to meaningfully elevate my stay by getting any single one of them fixed.