Birmingham South (Rubery) hotel

We had a great stay at the Premier Inn Rubery. The room was spacious and comfortable — plenty of room for our family of four, which made a big difference after a long day. Although the room didn’t have air conditioning, we knew this when booking, and fans were provided which helped keep things comfortable. Breakfast was lovely and well-organised. A special mention goes to Emma, who was a fantastic host — friendly, attentive, and made sure everything ran smoothly. Her cheerful attitude really started our morning off on the right foot! Overall, a great stay with excellent service. We’d happily stay here again.

Excellent value.Although this hotel is surrounded by amenities (eg Large Supermarket, Multiplex Cinema and Tenpin bowling) it is surprisingly quiet. The customer service is excellent especially Becky,Stacey and Jessica ( chef) in the mornings and Deva in the evening. They went above and beyond to make sure our stay very enjoyable. We would definitely come back again.

A lovely stay at the hotel on our travels. Emma was an absolute star at breakfast with managing my son's allergy needs and the reception staff on check in helped the kids smile after a long journey. One to visit again!

I stayed at this hotel for just under a week as part of a large group, and overall the experience was excellent. The staff were consistently welcoming and helpful, and the rooms were clean, comfortable, and well looked after, which made our stay really enjoyable. I want to give a special mention to Holly and Becky, who were outstanding throughout our visit. Looking after a group our size can’t have been easy, but they went above and beyond to make sure everything ran smoothly. Holly was always positive and approachable, checking in with us regularly to make sure we had what we needed. Becky was equally brilliant, calm, friendly, and really supportive, which made a big difference to how smoothly things went. Both of them made us feel valued as guests, and their effort and professionalism definitely stood out. The restaurant was another highlight of the stay. The food was consistently excellent—well presented, full of flavour, and served promptly, even with a group as large as ours. It was clear that both the kitchen and the waiting staff were well organised, which we all really appreciated. Overall, I couldn’t have asked for a better experience. The hotel itself was great, but the service, especially from Holly and Becky, made it something I’ll definitely remember and recommend.

No signage from main road to car park entrance down a dark lane. By the time you see the hotel from the road, you have missed the entrance. Having booked a twin room and a double room, we were told on arrival that all our rooms were doubles. However on investigation it turned out that both our rooms contained a double bed and a single bed (which the check in clerk was not aware of), so that sufficed for our purposes. In the bathroom the swivel plug in the sink showed, when in the open position, an unpleasant mass of old hair in the pipe going down to the u-bend. Otherwise the cleaning was good. The wi-fi was not good enough to listen to the radio via BBC Sounds. The room was quiet and a comfortable temperature and the bed was fine for sleeping.