Birmingham South (Rubery) hotel

I stayed at this hotel for just under a week as part of a large group, and overall the experience was excellent. The staff were consistently welcoming and helpful, and the rooms were clean, comfortable, and well looked after, which made our stay really enjoyable. I want to give a special mention to Holly and Becky, who were outstanding throughout our visit. Looking after a group our size can’t have been easy, but they went above and beyond to make sure everything ran smoothly. Holly was always positive and approachable, checking in with us regularly to make sure we had what we needed. Becky was equally brilliant, calm, friendly, and really supportive, which made a big difference to how smoothly things went. Both of them made us feel valued as guests, and their effort and professionalism definitely stood out. The restaurant was another highlight of the stay. The food was consistently excellent—well presented, full of flavour, and served promptly, even with a group as large as ours. It was clear that both the kitchen and the waiting staff were well organised, which we all really appreciated. Overall, I couldn’t have asked for a better experience. The hotel itself was great, but the service, especially from Holly and Becky, made it something I’ll definitely remember and recommend.

No signage from main road to car park entrance down a dark lane. By the time you see the hotel from the road, you have missed the entrance. Having booked a twin room and a double room, we were told on arrival that all our rooms were doubles. However on investigation it turned out that both our rooms contained a double bed and a single bed (which the check in clerk was not aware of), so that sufficed for our purposes. In the bathroom the swivel plug in the sink showed, when in the open position, an unpleasant mass of old hair in the pipe going down to the u-bend. Otherwise the cleaning was good. The wi-fi was not good enough to listen to the radio via BBC Sounds. The room was quiet and a comfortable temperature and the bed was fine for sleeping.

This is one of the most important and meaningful reviews I will do. My mother is in a nearby hospital for several weeks and it was more convenient for me to stay local and book into Premier Inn Birmingham South Rubery. It's been a very stressful time and the staff at the hotel have been absolutely fantastic with me. They have made sure I could re-book extra nights at short notice and keep my same room. They have been above and beyond welcoming in the bar / restaurant in the evenings and always have been so friendly and accommodating. I cannot begin to describe how much the team at the Premier Inn at Birmingham South Rubery have made such a big difference to help in what has been a very stressful time personally. I've become on first name terms with most of the staff there and I take this opportunity to say a big thankyou to you all. The hotel is clean, tidy and well presented. It doesn't have air-con but that is highlighted on the website before you book and a fan is provided in the room. Plenty of car parking available and other amenities nearby such as cinema, bingo, casino, other eating establishments etc'. Also a big supermarket in easy walking distance. Well located hotel with easy bus links to Central Birmingham, Northfield, Selly Oak, Bromsgrove, Solihull etc'. Good choice of drinks at the bar at reasonable prices. Food served until about 9pm. Breakfast offering good for the money and all you can eat. Personally I rate this hotel highly and most of that is down to the extremely good team who work there in my opinion.

Hotel all okay. Room a little hot. fan provided but didn’t do a great deal. Hotel clean, staff great. 10 out of 10 for staff. Unfortunately, the in-house hotel restaurant next door let the whole weekend down. They opened 15 minutes late on the Friday and then took another 20 minutes to get served by (we were the second people through the door). Had breakfast on the Saturday morning. Buffet was still out but was very lacking. I asked a poached egg and porridge that didn’t come. Took 30 minutes to get buffet refilled. I then cancelled my order of poached eggs and porridge which then turned up five minutes later haven’t got buffet. I was with a group of nine people, for three nights. That potentially would’ve been 27 breakfasts and nine people for an evening meal on the Sunday. after the service we had on Saturdsy morning, we enjoyed Frankie & Benny’s and the Morrisons Café.

Too hot in the room and noisy up above - not a great combination for sleep! Staff very friendly and shower was great! Sadly air con is much needed.