Birmingham South (Longbridge Station) hotel

Good location, with plenty of nearby payable parking options. Surrounded by good choice of retail and food outlets. Near to train station if you want to go into city. Reception greeting was polite, but lacked any enthusiasm/personality. Hotel is well sound-proofed, we couldn't hear any external noise from our room. We had a twin bed room. The room is looking tired in places. Net curtain missing, so main curtains had to be shut for privacy, which obviously meant you then lose natural light. Twin beds are so lightweight, without brakes, they move with the slightest touch. The room was very warm and stuffy. The windows are non opening and temperature control could not be set below 19, so it was really difficult to cool the room. The climate control is also too noisy to sleep with on all night. A few areas of housekeeping need addressing, particularly in the bathroom. Grout around bath was orange/brown in places, needed a good scrub. Also grime around shower slider bar fixing. Hairs still in bath from previous use. Sink plug stuck in closed position, so unable to use, as water obviously couldn't be drained. Shower curtain needed replacing. After check-in, I didn't see another member of staff in 24 hrs!? I've used premier inn a lot. This hotel has a lot more potential with a spruce/freshen up, and improved housekeeping standards. I strongly feel that £114 for our room was very over priced, given the areas highlighted above, even for a Saturday night

Abu who works at reception gave excellent customer service. He went out of his way to make sure my stay was perfect. The customer service received from Abu was excellent and I will be back. Thank you

The staff was lovely on arrival. I asked for a fan for my room as I was top floor where the windows dont open and she fetched me one up. My room on the top floor had a horrible cooking smell coming from somewhere smelt like a fryer!! Breakfast was horrible other premiers I have stayed it has been buffet style English breakfast but this one they Take your order on arrival and send it from the kitchen, scrambled eggs was swimming with water, bacon tasted old like it had been there a couple of days and reheated and beans were cold. Tried to toast some bread but the toasters were very poor and only meerley made the bread warm. It wasn't good to say the least. However bed was comfy, nice and quiet and a decent night's sleep.

Fantastic stay, staff were super friendly and the room and beds were comfy and perfect for what we needed and for the price. Would stay again in the future!

Just wanted too say what a lovely wholesome stay with had at the Premier Inn Longbridge. We are regular customers here and I have too say our high light off our stay is TOMMY. He is such a genuine angel and always makes our stay wonderful. We absolutely adore him as do all the other customers. He is so professional will go far and beyond too make sure we have everything we need and require. In particular my 5 year old daughter absolutely adores Tommy and our hight light off our stay is seeing him. Also just wanted too take the opportunity too wish Justine all the best for the future. She is lovely kind and really hard working and she will be missed. Thank you also for accommodating us Justine the times you have checked us in. I hope this review reaches management or above it would be wonderful if Tommy and Justine could acknowledged in any way for the awesome job they do. Tommy you are amazing never change ❤️