Birmingham North (Sutton Coldfield) hotel

Litter in car park and at entrance so not a good first impression, stair and corridor carpets dirty, booked an early check in at 11am and paid extra in order to have the room to change in for a wedding but it wasn't available until 11.10. Lady on reception was most unhelpful and just said the room wasn't ready. Another guest had to wait until 1120. If you can't provide the room at 11 you should refund this £15 charge. Lady at reception insisted we needed to book a time for breakfast but there's no way you know what time you're going to be up so never did and it turns out there wasn't a problem. Rooms were incredibly hot as window would only open about 3 inches. Fan provided but unbearable without it running all night. Vinyl cover on bedside table peeling, back of door in bathroom rotted and chipped. Room itself was pretty clean apart from the sink plughole and a drainy smell in bathroom. Lights in bathroom flickered a lot (my daughter has epilepsy so this is not good). Breakfast was ok but first 4 cereal bowls on the stack were dirty, coffee machine was dirty/not wiped down. Only 1 coffee machine so it took ages to get your drink. Sign on the door in the pub to direct you back to Travelodge has fallen off and has not been replaced. Staff at breakfast were good. Unfortunately the whole place was grubby and lacklustre. Distinctly below average compared with other Premier Inns I have stayed at.

I already knew there was no air-conditioning, our room temperature was 37.5 far too hot to sleep, luckily we brought our own fan as there was not one provided in the room. Breakfast there first morning was actually quite good but the second morning it was not, guessing a different cook.

Didn’t accomodate my accessibility requirements of a ground floor room at all, and made no effort to assist me when they changed my room to the top floor of a hotel with no lift. Initially not all the keys worked, and they didn’t supply enough towels for the two of us staying in the room. However, the reception resolved the key and towels issue when asked. We appreciated the presence of fans as it was a warm night, the bed and bedding was lovely, and the room was generally very clean.

A very clean, comfortable place to stay on the edge of Birmingham. Used this as my base location throughout my 2-month UK visit. Very helpful, friendly staff 24/7 to cover your needs. They occasionally made up an extra bed for my guest or cleaned up my room or provided fresh towels with no problems. Quiet comfortable beds & clean bathrooms at a reasonable price. Petrol station, restaurants, shops & post office within walking distance.

Very disappointed !! When we arrived told there was no lifts , we were in Room 217 , The room hadn’t been cleaned , M &M sweets all over the floor , it was a No Smoking room ….Cigarette butts stubbed out over the outside window ledge ( disgusting ) I got locked in the bathroom, the door handle came off in my hand , I don’t know what I would’ve done if my husband hadn’t been with me . Will not be returning !!!