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Birmingham North (Sutton Coldfield) hotel

New rooms

Tee off at nationally-renowned golf courses or go wild at Sutton Park Nature Reserve

Price from £35.00

TripAdvisor Traveller rating:

549 reviews

Guest Rating:

4.5

Based on 780 surveys

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Whitehouse Common Road, Sutton Coldfield, West Midlands B75 6HD

Sat Nav Directions: B75 6HD

Directions: Approx. 7 miles from M42(J9). Follow A446 towards Lichfield, then A453 to Sutton Coldfield. Turn left into Whitehouse Common Road, the hotel is on the left. 1/2 mile from Good Hope Hospital. Next to the White Horse.

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Transport and local information: The Belfry Golf Course
Drayton Manor Theme Park & Zoo
NEC & NIA
Sutton Coldfield Train Station 1 mile

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{549 | number:0}} reviews

11 Mar 2019

ClanClark

Durham, United Kingdom

Trip Type: Family

"Comfy "

Room comfy and as you’d expect from a PI. Staff at front desk were friendly. Attached restaurant was poor though, hard to get served at bar and sub standard pub grub. Breakfast staff friendly and an ok selection.

5 Mar 2019

Flyer27599901505

Birmingham, United Kingdom

Trip Type: Couples

"Nice hotel"

Nice basic premier inn, you can’t really go wrong with them! Would use again if I needed to stay in the north part of the city again! Check in was super fast, there is no lift sadly! Only annoying thing was we were due to check out at midday but the maid still came in at 11 when we trying to have a lie in from a late birthday party! Bit annoying.

2 Mar 2019

shelley09

Greenwich, United Kingdom

Trip Type: Couples

"Like a really bad episode of Fawlty Towers - AVOID"

Avoid this Premier Inn!!! (Unless you want to come across skid marked mens pants in your bedroom drawer, want to breathe in cigarette smoke in your bathroom and like the smell of marijuana in the hall way!). and the list goes on! Below is my complaint. It took their customer service team TEN days to respond with a VERY standard template response below... ‘It’s important to us that you enjoy your time with us and I'm really sorry that your whole experience did not meet your expectations’ blah blah.. They did refund our stay and breakfast - which in our opinion is the least they could do after our experience. We did expect a complementary stay at another Premier Inn, but apparently we were ‘lucky’ to get a refund as they don’t even normally do this. Absolutely disgusted by their low budget customer service. I had not intended to post this experience on trip advisor, but left with little choice. They have just lost a loyal customer, which is such a shame as we were big Premier Inn fans. Dear Guest Relations, It pains us to write to you with a complaint, as we have always had a fantastic experience when staying at many of your Premier Inn locations. We enjoy the Premier Inn experience so much, that we normally start our holidays abroad with a one nights stay at your Premier Inn at Gatwick. We love the beds, the rooms are always spotless, leaving you feeling like you are the first person to ever stay in that room and the breakfast is always tip-top! However, we recently had a hideous experience which was like a really, really bad episode of Fawlty Towers! We checked into The White Horse Premier Inn in Sutton Coldfield on Saturday 16th February. Unfortunately, from the moment we arrived, to the moment we left was a catalogue of disasters. It should be noted that, whilst house-keeping staff and breakfast staff failed terribly, your Front of House team and Manager excelled beyond expectations. What Went Wrong Arrival · Bathroom stunk of cigarettes – confirmed by your FOH staff. · Shower curtain left on the side in the room (photo can be provided) · Men’s dirty underpants (with visible skid-marks), dirty socks & an empty can of beer were found in a drawer (photo can be provided) · When waiting in the queue at reception with the drawer of dirty underwear – a lady with a young child in front of me were complaining about the smell of marijuana in the corridor! · We had to change rooms which was extremely inconvenient · Due to the above we were running late for our friend’s 40th Birthday surprise. We sadly missed the 7.30pm cut off time when we all had to be in place for the surprise which was really upsetting. · Our hair and clothes stank of stale smoke when we went out for the evening. Morning · Black mould on the ceiling in the bathroom (photo can be provided) · Arrived for breakfast at 9.30am (only around 5 tables full so it was not busy) · We were promised that the breakfast would be refunded. However, when we arrived to be seated, this had not been communicated and we were told our names were not down. We then had to wait whilst the waiter confirmed with reception that we were entitled to breakfast. · Tables around us had not been cleared. · We went to get a juice and coffee. No juice. No juice glasses. No coffee or tea cups. · We mentioned this to the waiter and he filled up the juice jugs and replaced the glasses. He also personally bought two coffee cups over to our table. Tick! · Just as we thought things were looking up…. we noticed that one of the coffee cups had a large lump of food stuck to the outside of it. We complained to a female waitress and she replaced the cup. (photo can be provided) · The replaced cup was absolutely filthy and was completely stained inside (Photo can be provided) · We asked for the third time for the clean coffee cup. It didn’t arrive. We gave up asking and we both went without a coffee. My husband was put off from drinking out of his cup having seen the last two that were presented. · My husband ordered a full English Breakfast. The breakfast was delicious, but was missing the black pudding (although this was the least of our worries!) · We complained to the FOH staff about our breakfast experience and they informed us that the breakfast was outsourced to The White Horse (Greene King) and not connected to the Premier Inn. Therefore, they were unable to assist us with the breakfast complaint. They also told us that they continuously have breakfast complaints. What Went Right? · When we made the initial complaint about all the issues with the room, Kirsty (Front of House) tried her absolute best to rectify the situation. Within ten minutes she was at our door and had arranged for us to move to another room. As we were in a rush due to being held up, so she offered to personally move our bags and cases to the new room and promised us everything would be ready for when we returned back later that evening. · When we arrived back and made our way to our new room on the 2nd floor. Unfortunately the room key card did not work. Back we went down stairs for a replacement and the FOH lady accompanied us to make sure we got into the room okay. · Finally, in a clean room we were greeted with a lovely note of apology, a box of chocolates and two small bottles of wine. This was very much appreciated, and we were grateful for this gesture of good will. · We checked our emails as we were told that Amy, the Manager would be in touch with us. She was true to her word and was extremely apologetic and said that she would ensure that we would be fully refunded. · In the morning, when we complained to new FOH staff about our breakfast experience, they too were deeply apologetic and also embarrassed by the service that we had received based on our experience the night before. · When we came down to check out, one of the FOH ladies had dashed out to buy us two Costa Coffees as they felt so bad that we did not even get to have a coffee with our breakfast. Unfortunately, the machine was out of order, but the thought was there and again, it was hugely appreciated. This whole experience was extremely upsetting. We were very much looking forward to our stay at the Premier Inn and also seeing our good friend for his surprise 40th birthday. Missing the moment when he walked in was so upsetting and unnecessary. We had given ourselves plenty of time to be there, but obviously not anticipated that we would have to pack up all our belongings and spend time complaining. This was also our first child free night away in two years. Whilst we both tried to put on a happy face for the evening, I was close to tears before going out and left in the morning feeling both angry and upset. It is very clear to us that there are some fundamental issues going on here that need to be addressed ASAP. You are very fortunate to have some great staff members with first class customer service skills who did their very best to rectify a very bad situation. Equally, house-keeping and breakfast staff certainly do not live up to Premier Inn standards and need to be pulled up on this. Kind Regards, Mr & Mrs Beaumont

20 Feb 2019

Bendogggg

Trip Type: Couples

"Good night sleep"

Just needed a bed for the night as we were passing through Everything you expect from a premier inn Can’t comment on the food as we didn’t eat there Price for one night wasvery good As all the comments are mentioned lots of children in the playground and a lot of noise but it didn’t bother us

19 Feb 2019

Mark W

Trip Type: Family

"Excellent service"

We arrived early for a stay for a family funeral. The room was cleaned and made available early, including drinks and sweets for our childen and a lovely note. The team could not have been more helpful and kind throughout our stay.

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Hotel description There's so much on your doorstep at Sutton Coldfield. The bright lights, sights and shops of Birmingham are just a quick train ride away. While closer to home there are a number of renowned golf courses, as well as the beautiful Sutton Park National Nature Reserve. Conquer your fears on Stormforce 10 at Drayton Manor. Or indulge in retail therapy at big name stores in Birmingham. Watch some famous names tee off at the Belfry, then come back for tea and pampering yourself in our spacious rooms and extra comfy beds.

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Birmingham North (Sutton Coldfield) hotel

Tee off at nationally-renowned golf courses or go wild at Sutton Park Nature Reserve

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