Birmingham City Centre (New St Station) hotel

Absolutely awful and Premier Inn couldn't care less hence review. Rude deputy manager at check in, other guests commented on his rudeness to me. Not enough room key cards Premier plus room was filthy, waited until 10.30pm for alternative room, key card did not work stuck on landing with luggage until 11pm after several teips to reception. When eventually sorted second room not much better Faulty shower pulsated between very hot and then cold not attended to despite daily remibders. Welcome statement mentions rigorous cleaning regime with enhanced hygiene promise... absolutely not the case!  The general decorative state and cleanliness of both rooms was absolutely shocking.  I have never ever had an issue with a Premier Inn room generally and certainly never with the cleanliness.  The fact that these are supposed to be superior rooms and averaged at £160 per night is even more shocking. Mention is made of complimentary water, nespresso machine with pods. Tea bags, treats and ultimate wi-fi and that if there's anything we need during our stay or any issues , speak to one of our team members who will be happy to help....except there are rarely team members available as it seems there is only ever one person alone manning reception, bar and waitressing while duty manager stays behind the scenes and walks past the queues of people waiting. We were very much looking forward to trying a deluxe room, having always been satisfied with Premier Inn standard rooms only to find the treats are one small chocolate per person, no biscuits which other deluxe rooms have, and one bottle of water for three nights stay.  When we went to get more coffee from reception (definitely not the improved refreshments mentioned) we were told there was none left...  hardly deluxe. We did not get what we paid for even basic standards eg clean, the room serviced and tea, coffee and supposed treats replenished and a properly working shower.

Great night's sleep. Clean room. Clean bathroom room. Excellent location for a day in Birmingham. The entrance on the ramp leaves a bit to be desired...very welcoming breakfast team.

So convenient from the station. Warm welcome from Ty who was very efficient and friendly. Rooms fab with walk in shower.

Lovely welcome from Ty It’s so nice to have a smiling face after a long journey The room is good too, walk in shower and the usual very combed

This hotel has the same facilities as most other Premier Inns but also has Premier Plus rooms which I booked and had an absolutely tremendous view from the top floor over the sky-scape of Birmingham city centre and beyond. I was there two nights and had work to do in my room so it was worth the extra money. The hotel is extremely convenient for New Street train Station. I generally find Premier In staff to be very welcoming and helpful but I mention Christine at this hotel who went the extra mile to help me on arrival and later in the restaurant. I would definitely return here.