Warwick hotel

While the hotel was nice enough with comfy beds, the hotel was clearly understaffed. We stayed for two nights with our four year old twins. We planned to eat our evening meal in the hotel restaurant both nights as it would have been easiest with the children. The first night we were told they were only allowing pre-booked dinner guests so we ended up ordering Dominoes that night and ate in the room. The second night, the restaurant wasn’t open at all so I went to Tesco and bought some food and we ate at a table in the bar area. While the staff member was very accommodating and got us hot water and cutlery, it was very disappointing to have purposely booked a hotel with a restaurant and then not being able to use it either night without previous warning.

After a long day at Warwick castle as a family of 4 which was very enjoyable, we arrived at the hotel to check in and were told there was no restaurant service available. We were very disappointed as we were all very tired and had booked this hotel due to proximity of the Castle and had planned to eat there. We went up to our family room and there was only 1 double bed. The 2 single beds had not been made up so had to go back down to reception. Had to wait as there were only 2 staff manning the reception, bar and everything else. We then had to wait nearly an hour for our room to be ready. The hotel was very dated and shabby. Later on after finding somewhere to eat in town, we noticed that we had no mugs or glasses in the room so couldn't even make a brew. We really couldn't be bothered by then as we just wanted some sleep. Breakfast the next morning was so slow and items on the self service weren't being refreshed as more guests arrived to eat. DON'T STAY HERE! We won't ever stay here again, don't put your family through it. If you really have to, ring forwards and make sure what Premier inn says available at this hotel actually is because you have paid for those services from them.

Everything was a little lacking. The worst part was how little sleep I got, which is the one thing you generally want from a stay. The room was far too hot for me; the air conditioning is programmed not to go below 19° but that’s way too warm for me to sleep comfortably. I called reception three times through the night and was reassured that the air conditioning in my room could and would be switched back on. It may have been, but it didn’t feel any different. The second person I spoke to, at about 3am, was more helpful than the first. She offered to switch my room if the air con still didn’t make it cooler, but I didn’t want the upheaval of switching rooms when I’d be getting up at 7am anyway, plus it would’ve meant giving the housekeeping team an extra room to clean. One suggestion would be to have electric fans available for guests to borrow for their stay, please. I’ve seen this done in other Premier Inns and Travelodges before. When we arrived for our stay, we were told that the restaurant was closed due to staff shortages. I know this can’t be helped, but it was the first of lots of disappointments. The TV in my room was old and many channels didn’t work. The remote was painful to use - taking upwards of ten seconds just to change channel. Again, I know these are first world problems, but it’s not what you expect when you’re a paying guest. The night was very disturbed, as I’ve said. The next morning, I went down for breakfast and met my mother and her partner. They, thankfully, had a good night’s sleep. When we went up to the buffet, there was a lot missing, including plates. We waited a little while and, after 5 minutes or so, had a lovely breakfast that was cooked very nicely. The staff shortage must have continued into the next day, because it was difficult to find someone when we needed something. The coffee machine ran out of milk, so a young member of staff filled it up from the jug of milk on the counter (for cereals, etc.), which was fine for a while, but he then didn’t refill the jug of milk so there was another wait for other guests who were waiting to eat their cereal! All in all, the staff were friendly if quite lacking in training and service. It felt as though they were all feeling the effects of not having enough support through being short-staffed. I didn’t ask how long it had been the case, but it seemed as though it wasn’t a new problem. If I were to stay in the area again, I think I’d try to book a different hotel over staying at this one again.

The hotel was very understaffed with one man running reception and the bar. He was a lovely guy and we felt bad for him trying to run the place alone. There was no restaurant service because the chef was off sick, but there was a hash brown on the floor that had been there for the three days we stayed. Toilet rolls, tea and coffee in the room were not refilled. We didn't see any cleaning staff during our stay and even when room cleaning was requested it didn't happen. The reception ladies toilet stunk of sewage. This was reported but was still the same when we left. They now charge for parking. We stay here every year during August for the bowls finals in Leamington and were due to stay again next week. We've found alternative accommodation and won't be staying here again.

Charged extra for parking even though the hotel is in an industrial estate. The place looks a bit worn out. The service is very slow. The food selection was basic. 2 hours for a microwave meal is embarrassing.