Warwick hotel

Spent one night here and all members of staff we encountered were friendly and helpful and we enjoyed the breakfast very much, although in places the floor was very sticky and some of the cushions that were on the chairs were stained and looked grubby. The carpet in our room was dirty my grandson took his shoes off and within a short time his white socks were filthy and the previous bedding was rolled up and shoved under the bed ! Although we slept well and the bedding on the bed was clean and bed was comfortable. We have stayed in many premier inns and we felt this one was one of the more tired and grubby . For what we paid it fur filled our needs but a popular brand like this should take its cleaning very seriously, I would not stay at this hotel again but will continue to stay at this hotel chain as you normally know what to expect .

My partner and I recently stayed for four nights at this premier inn as we were visiting attractions nearby on a birthday trip. On arrival Emma at reception was very lovely and welcoming. We ate in the restaurant for dinner and breakfast and could not fault Kayleigh or Matt who were so accommodating for my partner’s intolerance. Matt always had a smile on his face and made our morning breakfast pleasant. Kayleigh was always helpful and her service was excellent. The breakfast was the best I have ever experienced at a Premier Inn- there was always hot food available and a range of continental options as well. There were however a few issues with housekeeping and the maintenance of the hotel. In the corridors there were signs of wear and tear on the walls and carpets that were unappealing. In our room itself, there was mould on the bathroom wall and signs of water damage. The cleanliness of the room was questionable. When we arrived it was obvious the room hadn’t been hoovered in a while as our feet kept picking up different hairs that weren’t ours. We found cobwebs, dust and a random pair of socks in the room under the bed. There was something dodgy on one of the “fresh towels” I was about to use which I shall not go into detail to on here. When I reported this issue to Josh on Reception he listened and took on my concerns which is a quality those in hospitality should have. Overall it was a mixed experience as the cleanliness was poor but the customer service at Reception and the Restaurant was amazing. It seems to me that housekeeping has brought down the rest of the hard work put in by those in other departments.

Great location for Warwick town centre. Staff were excellent. Free parking. Room to a good standard. Excellent breakfast.

Stayed in the Premier Plus room which was very clean, quiet and comfortable. We walked in to the town, as the hotel is just over a mile to bars and restaurants. It was lovely to have a coffee machine, for decent coffee, and a couple of chocolate bars plus bottled water in the fridge. Also the soap and shower gel smell amazing, great walk in shower too. The bar was nice and busy with reasonable prices Breakfast was the best I’ve ever had at a Premier Inn

Good atmosphere and good food. Rhina, Josh and Taran were very friendly