Warwick hotel

We treated ourselves to a Premier Plus room for our 4-night stay at Premier Inn Warwick, so we were disappointed to find, on checking in, that the room hadn’t been cleaned properly. There were spots of blood on the bathroom floor , no hand soap either , also the tea supplies hadn’t been topped up as well . We raised the issues with the duty manager, Kayleigh, who immediately acted upon everything. She personally made sure the bathroom was cleaned and that all the extra touches you expect with a Premier Plus room were put in place. From that moment on, Kayleigh really went the extra mile to make sure our 4-night stay was as comfortable and enjoyable as possible. ❤️ Thank you, Kayleigh, for turning what could have been a disappointing start into a lovely stay. Your care and attention were very much appreciated. 🌟👏

Before people ask why I’ve left the review this long. I thought I would give Premier Inn chance to sort my credit or reply to my communication. Neither has happened so here we go ….. Myself, my husband and my daughter stayed here on the 30th July, and the issues began from arrival. We didn't arrive until around 20:15 where we tried to use the self check in kiosk as no one was on reception, at this kiosk we tried twice to check in to one of our rooms which it said were both triple rooms. When i tried to book rooms at this hotel there wasn’t an option for triple rooms. We would have gladly booked a triple room rather than having the expense of booking two doubles. It was just a bed for the night as we were leaving early next morning. The screen said our room wasn’t ready which I thought strange at that time of night. We buzzed at reception as the sign instructed and after 10 minutes of waiting and no sign of anybody coming to help, my daughter tried to check into her room on the kiosk which she managed to do. We wanted to sit down and have something to eat and drink so we went to her room to drop our bags and returned to reception where there was still no one available. We went to the restaurant where we enquired about having something to eat to which we were told there were no tables until 21:00 so we sat and had a drink and enquired about checking in at reception and were told that the man run ragged around the restaurant was also covering reception, he was polite enough and manually checked us into our room which he said just hadn't been allocated yet. We took the key card and proceeded to have something to drink whilst waiting for a table. The food was ok, however the wait time at the bar was very long considering the few people in there, due to it taking so long to order cocktails we ordered a bottle of Prosecco as we thought this would be quicker to which we were told there were no Prosecco glasses and we were offered wine glasses instead. This was fine until one of the wine glasses was found with a dead fly inside which we returned for a clean one. Not a good indicator of health and hygiene standards. The next issue was the room myself and my husband were allocated was a disabled room, where both the bed and bathroom facilities were lowered. I understand this is acceptable for somebody who had requested a disabled room, however for my husband who is 6'4 and recovering from knee surgery was far from ideal getting in and out of a lowered bed. It seems as though we hadn't been allocated a room and this disabled room was all they had to offer us. The air conditioning was also broken, by the time the morning came and we were both showering and getting ready the room could have been mistaken for a sauna. Overall the hotel was poorly managed, it appeared one man was trying to juggle it all whilst two younger members of staff didn't seem to know their way around a bar. The facilities were sub par, we would have rather just used the room for three people rather than being allocated the disabled room as an afterthought which far from met our needs for the night. They’ve offered me a goodwill credit which I’m still waiting for. I’ve used Premier Inn plenty of times and never had an issue until this time. Definitely puts you off using them again

Clean and standard Premier Inn. Be warned if you want food in the restaurant, management had to ‘balance demand on staff and the number of covers’ when we wanted to eat. Despite being 25% full at best, it would be 2 hours (8pm) before we could be accommodated. So you may not get access to the restaurant. Not what we needed after a 7 hour journey with a little one. Access to the restaurant was one of the main reasons for choosing this location. I wouldn’t have been bothered if they’d said we could order but it may be a long wait. Ended up having to drive to a nearby pub.

Typical Prem Inn but the staff were excellent.

Comfortable rooms. Excellent food in the restaurant both in the evening and at breakfast. Great service by Khadijah and Matthew. Would certainly visit again.