Warwick hotel

I gave them the benefit of the doubt the first time I stayed here, I cannot let them off again! Room was actually fine if a little tired. All of the carpets probably should have been cleaned a few years ago. Parking is sparse because they appear to have less spaces than rooms and you have to pay at a meter for the duration of your stay. Restaurant should be avoided totally. They have a limited menu but they didn’t have the ingredients for most of the meals so you have to have what they’ve got. Breakfast wasn’t available on the first morning because the chef hadn’t turned up. Turned out to be a blessing because when the “chef” did turn up, the offerings were either burnt and tepid, cold or just missing. Mushrooms are served at room temperature, bobbing around in a pint of black fluid. Beans are below room temperature. Some of the troughs are left empty for ten or fifteen minutes before being replenished with more cold offerings. Room is completely unserved so remember to make your own bed and pick up your towel – you will have it for as long as you’re there. When you’ve drank your tea bags that’s it. For £124 per night, it is the worst value for money I have ever had.

Rooms nice. Restaurant a total shambles. Half the Evening Menu wasn't available of Friday. Sunday breakfast had no or little food available. Stay in the rooms. Do some local research for food as I wouldn't bother eating here again.

We booked an overnight stay to break our journey from Cornwall. We've stayed many times before and were satisfied with both the food and accommodation. This time however, we were extremely disappointed... We arrived around 17.30 on Thursday October 2nd, tired, and looking forward to freshening up followed by a meal in the Thyme restaurant - whilst there are good eateries in Warwick, we really did not want to go out again having travelled so far. The hotel now has a parking prepay machine at the the entrance, so we duly paid the £5 for an overnight stay. On entering the reception area, there were a number of people waiting to check in. The self service check in machine was out of action, one member of staff was on duty. Whilst we waited we heard the phrase "no food this evening". Apparently a staff member had gone home feeling unwell earlier in the afternoon, and evidently was sufficient to bring about the closure of the restaurant. When our turn came, we asked what contingency plans existed and were told that there were none. We made it quite clear how unhappy we were and were told to contact Customer Relations. That department closed at 17.00! We were also asked if we'd paid for parking and were told " if you'd asked we would have told you that the first two hours are free". I pointed out that we are not clairvoyant. Rather than stay we chose to spend the evening at another hotel a couple of miles away. There we had a comfortable stay, good food and a complimentary drink at the bar too. The next morning we 'phoned Premier Inn Customer Relations where we politely told that individual hotel managers have the authority to close the restaurant if necessary. Additionally, whilst pre paid meal deals would be refunded, the accommodation cost would not. The outcome of that conversation was that Whitbread (who own Premier Inn) do not entertain further discussion on the subject - we were told to pursue the complaint "outside of Whitebread" A quick look at the low rated reviews here on Trustpilot indicates that others have also had a similar experience at this hotel. At the very least, the manager could easily informed customers by email that very afternoon, but no, that doesn't appear to be part of Customer care. Similarly, whilst managers have the authority to close their restaurants, they do not appear to ensure that they have contingency arrangements. Customers are simply faced with a staff member who has no authority to compensate them - even refunds are not processed on site. Well, Premier Inn, we are frequent customers, but this experience at Warwick is simply not good enough. Chris & Elaine - Lincolnshire.

I wrote a review that was critical of our stay 2 weeks ago that has not been published. The hotel suffered from insufficient staff. Our room was not ready at 4:00pm. The evening meal was a disaster. The 3 staff had to do reception, bar and serving and taking orders. The restaurant was full so they knew of this before the evening. Most of the diners were complaining of the delay and the number of missing items on the menu leading to apologies by the staff. It would have been preferable if senior management had done this. Things only got worse with the breakfast. No milk. The cooked buffet was a disaster. Eggs so overcooked and dry that I could not cut the white with a knife. Bacon and black pudding burnt and dry. So poor it was that we were offered a refund. Dinner that night was a little better because of the paucity of diners. Breakfast the next day was a lot better. At least the young man in the kitchen knew what he was doing. Thinking that a Premier Inn was a Premier Inn, I did not look at reviews before I booked. How wrong I was.

The staff were very friendly and chatty. Just as they should be. Car parking is limited and I think more disabled parking bays would be be better. The room was clean and tidy. The wet room was the same, with no issues. Air conditioning worked as expected.