Warwick hotel

After a very long drive we were greeted at reception by Emma, who couldn't have been more welcoming. Emma made the booking in process simple, enjoyable and the reason we continue to come back to Premier Inn .

Emma on reception is a star. I stay every couple of weeks and she is always happy to see me. No query is too much hassle. She is always polite, professional and just lovely. Thank you Emma! Always a pleasure.

I am mainly writing this review because the kids demanded that I put in writing how excellent the service was. They LOVED the staff team here. Big shout out to John, George, Taran & georgina. The service was fantastic. They were fast, efficient, friendly relaxed and hilarious. A credit to the brand and hotel. We came as two families and they accommodated a party of 6 who turned up unannounced and were very welcoming. They were very patient when several of the group were repeatedly indicisive. Absolutely loved this team.

Lovely little 2 day layover. Hotel was exactly as it needed to be however Kayleigh the receptionist/bartender/queen of the show. She was helpful with everything, full of enthusiasm and energy and just a cracker of a lady. One of those people who the hotel wouldn’t be the same if it wasn’t for her.

Having stayed here before, we knew the location was ideal for several family day trips we had in the area. Rooms and cleanliness is where it went wrong, this visit, which is disappointing given our previous visit was great, with no issues. Following check in, we headed to our allocated room. Upon opening the door, it appeared the room hadn’t been fully cleaned from the previous guests…..linen on the floor/beds not made. Therefore I heated back to reception to inform them. I was made to feel like I was in the wrong and didn’t know what I was talking about by the person I spoke to (Emma). I was asked several times what I meant by the room wasn’t ready to be checked into. I had to explain several times there was linen on the floor and the beds (all beds weren’t made). Emma challenged that this cannot be correct as the room had been serviced. The room may have been part serviced but certainly hadn’t been finished. We were allocated another room promptly. First glance, everything seemed fine and as expected but it was when we were settling the the evening I noticed how dusty/dirty the room was around the headboard, skirting boards, light fittings next to the bed. There was dust and cobwebs in many places. When getting into bed, there was an instant fousty/musty smell, like the bed hadn’t been used for a while and the bedding just left on. Not wanting to be that constant hotel complainer and having settled my 7 year old daughter for the night, I decided not to say anything and just spray the bed with perfume to try and disguise the smell. Breakfast was poor from an availability perspective. Not necessarily going to breakfast near closing time (we went for breakfast at 8:30am ish), there was so many items missing with not only myself having to ask for these to be replenished. It felt like I was an inconvenience for asking for what I see and key staple items you would expected at breakfast, i.e. fruit juice, butter, milk, bread. Overall not as pleasant of stay as previous, which is a Shane given its really handy location. I don’t think I’d use this Premier Inn again now due to the cleanliness and feel like I was an inconvenience for wanting a clean, fully serviced room to check into and have all advertised items available at breakfast.