Warwick hotel

Having stayed here before, we knew the location was ideal for several family day trips we had in the area. Rooms and cleanliness is where it went wrong, this visit, which is disappointing given our previous visit was great, with no issues. Following check in, we headed to our allocated room. Upon opening the door, it appeared the room hadn’t been fully cleaned from the previous guests…..linen on the floor/beds not made. Therefore I heated back to reception to inform them. I was made to feel like I was in the wrong and didn’t know what I was talking about by the person I spoke to (Emma). I was asked several times what I meant by the room wasn’t ready to be checked into. I had to explain several times there was linen on the floor and the beds (all beds weren’t made). Emma challenged that this cannot be correct as the room had been serviced. The room may have been part serviced but certainly hadn’t been finished. We were allocated another room promptly. First glance, everything seemed fine and as expected but it was when we were settling the the evening I noticed how dusty/dirty the room was around the headboard, skirting boards, light fittings next to the bed. There was dust and cobwebs in many places. When getting into bed, there was an instant fousty/musty smell, like the bed hadn’t been used for a while and the bedding just left on. Not wanting to be that constant hotel complainer and having settled my 7 year old daughter for the night, I decided not to say anything and just spray the bed with perfume to try and disguise the smell. Breakfast was poor from an availability perspective. Not necessarily going to breakfast near closing time (we went for breakfast at 8:30am ish), there was so many items missing with not only myself having to ask for these to be replenished. It felt like I was an inconvenience for asking for what I see and key staple items you would expected at breakfast, i.e. fruit juice, butter, milk, bread. Overall not as pleasant of stay as previous, which is a Shane given its really handy location. I don’t think I’d use this Premier Inn again now due to the cleanliness and feel like I was an inconvenience for wanting a clean, fully serviced room to check into and have all advertised items available at breakfast.

Absolutely one of the worst Premier Inn's i've been to. The corridors were dirty and dusty, the room was the same, bathroom amenities were broken and dirty, lack of front of house staff, felt like I was in an unmanned hotel. Food staff were unhelpful, its like they are doing you a favour putting the food and drink for breakfast, properly the chefs were the only good thing as they were helpful. I was accosted at breakfast being accused I had not paid for breakfast when my name and room number were clearly on the sheet. Premier Inn, please help Josh as he can't read, he needs to be re-trained as he lacks customer service. I was stood 10mins with him, as he tried to insist I was not on the list, saying its all automated but when I looked my name was on he first page! Shocking site, this one really needs to be investigated and improved.

This hotel is a great location, the Premier Plus room was spotless, and comfortable. Evening meal menu offers something for all tastes. Meal deal excellent, but breakfast coming down late the offer was poor choice, coming down earlier much better but they need to keep the offer topped up. Also the car park is quite large but filled up completely, so you need to check in early nit too late in the evening as there doesn’t seem to be anywhere to park nearby if hotel full. Perhaps contact the hotel and ask where to park if their car park is full.

I had a great stay the food was great the room was perfect & the staff we're excellent & the location was just a stones through from where my training course was located.

Location is good, very quiet and good parking. The first impressions were good on arrival. We were too early to check in but parked the car and walked into Warwick which took us about 35 minutes with our 9 year old grandchild. Checked in later in the day and as soon as we entered our room granddaughter spotted a spider next to her bed which disappeared down the side. She doesn’t like spiders so we pulled the bed out to get it and there was a lot of dust and debris under the bed, and also under the main bed when we checked. There was a pair of someone’s contact lenses, stuck to one of the bedside shelves and the carpet didn’t seem to have been vacuumed either. Only 2 mugs and spoons in the room booked for 3. Dusty skirting boards in bedroom and bathroom and quite dusty behind bathroom door. We had a problem with the bathroom sink which was blocked, it was sorted out whilst we were out for the day. A little more attention to detail required by the cleaning team required. We had pre booked breakfast for both days in the hotel, first day wasn’t too bad bud second day wasn’t so great. We went down at 9am, the tables hadn’t been reset after previous guests so had to find our own cutlery and napkins. Granddaughter had some cereals and juice and then wanted pain au chocolates but was told they had run out. There were also no pancakes or Nutella either so she was left feeling very disappointed as she is allowed these as a treat when on holidays. After walking into Warwick and back on our first day we decided to book into the restaurant for our evening meal. We booked for 8pm and arrived and waited to be seated. We were not acknowledged by the waiter, who was rushing around looking very flustered, after several minutes he said he’d be with us in a minute. Finally taken to a table and given menus. Someone came and took our order for drinks, 35 minutes later we had not ordered our food and we’re still waiting for the drinks. We did make a comment on the length of our wait and the young barman was quite off hand with us. When the food finally arrived it was quite good, especially the rack of ribs and the children’s spaghetti bolognese which our granddaughter really enjoyed. After a very tiring day at Warwick Castle where we had walked over 20,000 steps we decided to eat at the hotel again. I must say the second night was much better regarding service than the first. Our only disappointment was there were several things missing from the menu. The sirloin steak we ordered was perfectly cooked, medium as requested, which was a pleasant surprise as so often that’s not the case when dining out. Overall we had a lovely break and hope our comments will be fed back to the management to look at improving for future guests enjoyment.