Warwick hotel

Understaffed restaurant Myself, husband and child arrived at the restaurant before 6pm having paid ahead for dinner and breakfast with our booking. However we was told there was only one chef, and we couldn't be seated for another hour. Not ideal as our son usually goes to bed at 7:30, but couldn't be helped. So we sat in the bar, until our time to go in. We ordered food right away, to speed things up. However it took 55 minutes for the food to come out, making it now 8 o clock eating. I took my son up at 8:30 leaving my husband to pay for remaining part of meal, but the bill came out wrong and was a 20 minute queue to pay. We appreciated the staff were doing what they could, but it just wasn't on to only having one chef, especially at a hotel near a large attraction and being a bank holiday weekend. I wouldn't advice having food on site.

The location and quality of the rooms is good AND the air conditioning actually works. The check in has 2 self-service stations plus a staffed lectern. However the hotel seems under-staffed with check-in duties shared with restaurant front-of-house. The restaturant is not impressive with the food being standard 'chain' pre-packed, portion-controlled items. My wife's ravioli was disappointing being of meagre sportion size with only a smear of the advertised sauce and served warm (not hot) on a cold plate. Not good value at £14.00. When asked about her meal she reported the temperature isssue . This was met, not by an apology but by a 'Rugby move' of passing it back to the customer, saying that she should have reported this earlier. Judging by the rate at which meals were coming from the kitchen, I think that this area was also, under-staffed.

Excellent value for money. Great bed and room. Better than a lot of high end boutique hotels. Meal deal was fantastic value.

On arrival Emma met us with a smile we booked in for dinner and were given our room numbers, this isn't the first visit to this hotel and she recognised us and was genuinely interested in why we stayed. It was for work however fellow traders also stay there as we enjoy the social side of the job. Emma booked and sorted tables so we could sit together on both evenings. We feel she went above and beyond her job to welcome us and make us feel relaxed. We hope she's not on holiday for our next stay later in the year. We also want to add that the other staff weren't unhelpful or unprofessional just that Emma went out of her way to relax us after a long day at work.

Lovely welcoming staff. The Premier plus room was spacious & very quiet. Breakfast was perfect, with as much or as little as tou wanted. Car parking is free. It took about 20min walk into Warwick.