Stratford-upon-Avon Central hotel

Absolutely fantastic staff lovely and friendly can’t thank them enough for everything they made my time there thoroughly enjoyable

There are often staff who make a difference when we stay with Premier Inns, and in Stratford upon Avon, Amelia was our star find!! As an access customer, we sometimes encounter barriers and problems. Stairs in this instance meant our allocated room was inaccessible. Amelia reassured us we can find a solution and in no time at all, we opened the door to a delightful alternative, close to the lift with easy access to our car. Amelia was cheerful and bright she gave us a warm welcome, and yet she was only 1 of 3 staff covering the bar, reception, and serving meals. Not all heroes wear capes, it seems!! We can commend this Premier Inn as a great place to stay even though parking is limited, but without staff like Amelia, it would be an entirely different experience!

It was my second time at this hotel and it's fine, but now not a favourite PI. It seems tired and this time we got a room in the basement which felt claustrophobic in the lovely sunny weather (overlooking an industrial corrugated iron wall and no natural light). OK, it was a busy weekend time, but our friends, who had booked way after us for the same weekend, got a lovely first floor room- (which we also did last time and I liked the whole stay much better then). However, it's your standard Premier Inn room, spotlessly clean, good mattress, great night's sleep, and quiet. Despite getting email reminders to check in online, I somehow couldn't and had to check in at the hotel, where there is only one member of staff behind a lectern... not ideal. There also didn't seem to be a check in machine available to use anyway. We only had one towel supplied and had to walk back to get another. Breakfast also seemed a bit dispirited- I usually like PI breakfasts, but the croissants on both days had definitely given up the ghost and the room felt dingy. As it's Stratford, if we stay next time, I'll skip the breakfast and go out- plenty of gorgeous cafes around. Also, as everyone else says- the stairs, the corridors... argh. we had to go upstairs to get into the hotel and then downstairs again to access our room... well, I got my steps in for the day. To be fair, it's not as far as the walk in the County Hall Premier Inn! Word from friends who live in Stratford is that the newer Premier Inn a little further out of the centre is much better- but on the plus side, this one could not be nearer to everything- the river, theatre, shops etc.

Great location but the lack of parking, number of stairs to climb to our room and the dust thoughtout our room and hotel didnt sadly make up for it. Photo of dusty room menu included. Wouldn't recommend

Quite a good experience. But it's not suitable for disabled or people struggling with knee issues due to the number of stairs you are required to navigate. Also there is a maze of corridors that will take you a while to get accustomed too