Stratford-upon-Avon Central hotel

If you have any access needs, I cannot stress enough how badly this hotel drops the ball. For context, I am a young disabled person who uses a rollator or cane (primarily the rollator for this trip due to the added stressor of extreme heat), but am able to get around without aids with some assistance. For this reason, I did not book an accessible room, as this was advertised as being wheelchair-adapted, with the bathroom as the main focus, so I can't speak to that particular experience. The accessibility issues we ran into, though, included the lift up to reception not being level with the upper floor, thus proving a hazard for any mobility aids. Aside from this, the floors me and my friends were on (2 and 3) had various steps up and down the corridor which couldn't be avoided using the lifts. This was not made clear on the website, and even the reception staff (who mentioned it upon seeing my rollator) claimed it was "2 to 3 steps" then a further "5 to 6 steps" on the second floor. I was uncertain about my ability to manage this, but the reception staff waved me off and offered no assistance, insisting it would be fine. This was untrue, with there being a short flight of about 6 steps up, and then a full flight of stairs back down. On the third floor there were five steps total, split into 2 and 3 with a landing in-between. Without assistance, I was left to struggle around (sometimes having to get around by sitting on the unclean steps) and my friends left to lift my rollator up and down stairs. This was despite an older couple who checked in before us being offered a different room if the stairs were too much, without them even asking. This level of ableism made me deeply uncomfortable and I can only hope it wasn't common across the whole staff. Finally, my friends noticed upon exploration that the disabled muster points in the event of fire on floors 2 and 3 required the traversing of steps from most rooms, with one (floor 2) placed directly between two flights of stairs that I couldn't manage standing up. This is unsafe and shows a lack of care for disabled guests. If any of this could be an issue for you or someone you're travelling with, spend your money elsewhere.

Good place to stay as central to Stratford upon Avon. Very short walk to shops/riverside. Beds were super comfy, as you’d expect from a Premier Inn. Entrance to hotel is not very welcoming in appearance, and you do have to go up several flights of stairs to reach reception. There is a lift, which is slow and self operated, but an option for hose who might be less able. Breakfast was OK, nothing special, but for price it was fine. Would stay again as great location.

Lovely refurbished rooms here. Bed and pillows fabulously comfortable. Location is perfect for river and amenities and tourist spots. Staff are very friendly and helpful. All in all a great choice.

Great staff, great location and AIR CON Booked last minute, checked in no issues, room was great spacious clean and with working air con. great location for wandering Stratford and breakfast service was prompt and efficient.

Got a family room. TINY!!!! Felt like the walls were zoning in on us. Squished. No bedside table. No table under tv. Horribly dirty carpet in hallway. Lift didn’t work. Location is good.