Sunderland City Centre hotel

Terrible experience. Phoned ahead as recently had a hip replacement. Told I could park in the disabled area. Arrived at the hotel to be told as I don’t have a blue badge unable to park. Main car park full so had to pay £26 next door. Took 40 minutes to check in as the computer was not working. Went down to get a drink at 11.30pm to be told they are not serving because there is nobody in the bar. The bar was full. Just an absolute joke.

Stayed at this premier inn last weekend for the Great North Run. As soon as we arrived we were greeted by 2 ladies, who were so friendly and this started off our weekend great! All the people we came across, from the staff in the premier inn, to other places we had visited in Newcastle were THE most friendliest people we have ever come across! We rocked up at 1pm and were pleased to hear our rooms were ready. Car unloaded and off we went to have a dry run of my route to get to the start of the GNR for the following day. The metro was a short 10 minute (if that) walk away from the hotel. Room was spacious, as they always are in a premier inn. The bathroom was a little dirty with remnants of some blue shower gel on a tile, but other than that, nothing to complain about in the room. The following morning I was overwhelmed to see a table in reception, full of bottles of water, safety pins, plasters and lots of bananas (had I known they were going to do this, I wouldn’t have gone searching for a shop to buy some the previous evening!). Such a lovely touch! My siblings ate breakfast on Sunday morning and reported to me it was delicious! (We did all eat breakfast together on Monday morning before we left and it was lovely!). We did have dinner plans on Sunday evening elsewhere, however we had to cancel, due to the journey back from south shields taking so long. Once we got back to the Premier Inn, whilst I showered and got out of my running kit, my siblings had a drink in the bar and we were pleased that they were able to seat us so we could eat. The food was incredible! We had a sharing platter to start and then we all chose one of the new burgers, which myself and sister couldn’t eat it all! The staff in the restaurant were super attentive, without being annoying and in your face. If I was going to that part of the country again (we live 7 hours away), I would definitely choose to stay here again! You should be very proud of your staff! They all made us feel extremely welcome and made for an enjoyable stay! As with all of my Premier Inn stay reviews I leave..the rooms could do with an upgrade of a fridge put in them! However, this will not stop me staying in a Premier Inn in the future!

My wife and I stayed here for 9 nights whilst work was done to our home. We’ve stayed at Premier inns all over England but this is, without doubt, the best. The room was spacious and comfortable ( my wife uses a power chair and there was more than enough space to get around.) . The staff were always friendly and helpful, nothing ever appeared to be a problem to them. Food was great, the hearty ‘Premier Inn breakfast’ never disappointed, as a blue badge holder we always managed to get a disabled parking bay, which were monitored by staff at reception. All things considered, this is an excellent Premier Inn

Very great I lost my phone in my room and a lovely lady found it she was very friendly also the other woman that checked me in

Visiting family. The service from the staff from checking in to checking out was fabulously with staff only too helpful to offer help, guidance and being available and on hand. The room service were always on hand (if needed) for room cleaning, bathroom replacement ect. The restaurant staff were always helpful and the food piping hot (thanks chef) and always cleanly set out. The staff at the hotel couldn't do enough for guests and rounded off a fabulous stay. Thank you.