Sunderland A19/A1231 hotel

Nice family rooms as always. Mel on reception was very friendly and excellent with booking in matters and other quiries. Great place to stay for SAFC matches or visiting the area.

Good value for money, loads of parking for free! Beds are comfortable staff are friendly. Breakfast times must take note of the busy times it’s nutty everything runs low or disappears quick !!! You will feel guilty taking the last 2 fried eggs 🧐 when the que 10 are waiting 🤣 Everything is clean! 🙂

Do not eat here. Breakfast fine but evening meals are absolute garbage & staff show no interest. Pleased to hear Premier Inn are binning Brewers Fayre. Good riddance. Hotel fine.

Its always a pleasure to stay at Sunderland A19 Premier inn ,the rooms are always clean and tidy and the Staff are very friendly and helpful. Its in a very good location to visit the surrounding area. My wife and i would like to give the staff on reception a huge thank you for returning my wifes gold ear rings which we left in our room. We did not realise till we unpacked but a quick phone call did the trick. just had to send a return post envelope and we recieved them back a few days later. Apologies for not remembering names but you are a credit to Premier Inn.

June 2026 Dear Sir/Madam. I would like to wholeheartedly commend both Mel and Stacy, for there perfect, going the extra mile, customer service delivery. It may be said that staff are just doing there normal duties. However, as a regular guest at the Premier inns all over the country. I have repeatedly experience excellent customer service. But unfortunately, I have experienced bad customer services in rival companies. Both Mel and Stacey are a credit to your organisation and should be commended as such. A business is built in the roots of its employees. I trust and hope you will commend accordingly at your convenience. Thank you, in advance Gianluca Lombardelli Read less