North Shields (Ferry Terminal) hotel

Worst Premier Inn. The building needs better housekeeping. The room and bedding dind't smell pleasant. There were toe/fingernails around the base of the bed and the bathroom was grubby. The room had more of an old peoples home feel and smell than a Premier Inn. Work needs to go into the housekeeping on this site.

Had a really pleasant stay at Premier Inn North Shields (Ferry Terminal). The staff were friendly, welcoming and very helpful from the moment we arrived. There was a slight problem with our room, so we had to move. We were moved straight away. The staff were amazing, they went above and beyond. Check-in was quick and straightforward, and the room was clean, comfortable and well presented. The bed was very comfortable and we had a great night’s sleep. The location is also very convenient, especially for the ferry terminal, with good parking and easy access to the surrounding area. Overall, a comfortable and hassle-free stay with excellent service and good value for money. We would definitely stay again.

The staff were friendly. Booked two rooms but didn't get accessibility room for my 85years old Aunt. One room was uncleaned on arrival.

I stayed at the hotel in N.Shields for two nights and paid in advance for "Ultimate Wi Fi" for two days. At midnight on the second night, -i.e 28 hours after i'd activated it, it logged me out and asked me to pay again. There was a "helpline" which of course went unanswered so i had no choice to pay again. Worth knowing- if you are staying for two days you'll need to pay for THREE days of WiFi. Annoying and a bit of a rip off. The receptionist as i checked out said "they should have sent you another code"- well they didn't- and while i think of it, the extra fiver was for one device ONLY. Also... When i checked in at 1.30 i was asked if i had paid in advance for an "early check in" (i.e before 3.00 p.m). I hadn't so i said if the room isn't ready can i just leave my bags as I had to go to a function. The receptionist (who was very nice) phonef the cleaner to find out if my room was ready..."yes" they said. "that's good news" i said, "that'll be 15 pounds please" said the receptionist! The room was ready anyway and if i wanted to go up an hour and a half earlier they wanted extra. I wouldn't mind if the hotel was cheap and, like Ryanair, they just try to get you to pay extras to get more out of you, but this was 80 quid a night. The hotel was clean, tidy and quiet but beware of the small print.

Super friendly staff especially Nicola , got me booked straight in friendly and helpful, I’ve stayed in travelodge all around the country they have great staff definitely book again