Newcastle (Team Valley) hotel

Staff friendly but rooms need a good clean - hairs in the bath, no soap in soap dispenser. In warm weather best not to leave curtains/windows open all day.

The area was decent but the hotel itself is one to avoid. Premier inn’s are usually good but the first member of staff we met, the lady at the desk to check us in was miserable, didn’t smile once. Asked if we could check in early by any chance at 1:45pm… not unless we pay £15. Paid the £15 and got given a crap room. Right above the fans for what I assumed was the kitchen as there was no air con in the rooms, but it couldn’t have been any louder - all day and night. Was also above the back door so just over the bins and hearing deliveries being dropped off - no consideration for people staying there. Staff smoking under the window too so the room would stink. No mini fridge in the room either, so when there’s no air con in the room your drinks just get warm. Asked at reception for a room with a fridge and apparently none of them have them… what year is it?

The perfect overnight accommodation for attending a party in the local area. Great room and friendly staff. Good choices on the meal deal option let me eat before heading to party and breakfast in the morning before heading home again. Would book again if back in the area.

I recently stayed at the Premier Inn, Team Valley, Newcastle and paid £15 extra for an early check-in as the website for this hotel said that an early check-in was from 11:00. However when we got there we were told there was no room available and ended up getting a room at 12:30. I contacted Premier Inn to request that they repay my £15 only to be told that as I had got in my room before 15:00 they would not re-imburse me which seems wrong to me

1. I found the bed very uncomfortable. Far too soft to the extent I would sleep better on the floor. 2. Lack of fresh air. 3. Bath is too narrow to stand up safely having a shower. It would help if there was a simple grab rail especially for old persons or less mobile but not disabled. 4. The shower was fixed and close to bath taps. 5. The continental quilt for the bed was too thick especially for this time of year. So, it was either all or nothing. 6. Whilst there was a choice of pillows they were all too soft. 7. The mirror was in a darker place which is not ideal for ladies especially. 8. Lack of shelf space and hooks in bathroom. With reference to above comments. 1. Not sure how you could remedy this but I definitely think the bed was too soft. 2. I appreciate this is difficult for safety reasons. 3. Short of replacing bath which I realise is not a cheap option it would help if there was a simple grab rail especially for old persons or less mobile but not disabled. To install one of these throughout all bathrooms would be very low cost and give greatly improved safety. 5. Provide thinner continental quilt with option for either thicker or extra blanket. 6. Provide a choice of firmer pillows even if just on request. The person on reception was very accommodating and resolved the problem of a bed not being made (We had booked a twin room) very quickly. Breakfast was very good and staff helpful.