Newcastle City Centre (Quayside) hotel

This is the worst Premier Inn we have ever stayed in. We travel for work and I always pick Premier Inn since I know that it always offers comfort, convenience, cleanliness and professionalism. We arrived to this location and immediately realized the building was very old, but that in itself wasn't the problem. However when we got to our initial room, we immediately realized just how old everything is. It looked NOTHING like the photos advertised in the listing for this location. The room was dusty, very old, the windows were covered in seagull excrements, the bathroom had mould in places, the floors were stained and just the overall look and lighting of the room was incredibly depressing. It did not feel like a Premier Inn at all, and I stayed in so many locations already. Thankfully the staff managed to switch our room to a better one, still old and dusty but at least a bit better. The images for this hotel are very, very misleading, I doubt any rooms in this place look half as good as the listing itself.

Hotel good for getting to see around Newcastle and surrounding location but sadly in need of doing up. Shower leaked, window dangerous - opening or closing nigh on impossible if you are on your own (to such an extent got one of my fingers caught when trying to shut the window, luckily didn't break it on the heavy sash windows but for the rest of the stay had to get friend to help me to open and close it). Can't say about the breakfast but if you have dietary issues don't bother going there for an evening meal as have nothing (totally hopeless). However, one thing I can say in their favour - staff are friendly and helpful.

Staff helpful, informative and courteous. Value for money. Quiet rooms. Very comfortable beds indeed. Just wish cocktails didn’t finish earlier than actual bar closing!

I have stayed at many Premier Inns and all have been up to a great standard, until this one! Yes it was cheaper than the city centre 😔 me but I put this down to the location as it's out of the way on the Quayside. But the real reason is probably more so because of its condition. I was allocated room 102 which had a random corridor in it down to the bathroom and it felt unsafe and there was dirt behind the very tatty side table, so I asked to be moved which was helpful! I moved to room 109 which frankly wasn't much better and faced the road next to the bridge. The noise of the kittiwakes was horrific! No sleep! They go 24hrs, the window sill was covered in bird mess and the windows despite having extra glazing, did nothing. One of the windows had a latch to keep it open which was a nightmare to open/close with just one person and the window heavy. The breakfast wasn't great either, again not up to standard. Overall, I'm so disappointed, felt very unsafe and just didn't want to stay there. It terribly needs a refurbishment to the rooms as it's not like any other location I've stayed at.

This hotel is more than ready for an upgrade, although very convenient visiting both sides of the river otherwise conveniently situated