Newcastle City Centre (Quayside) hotel

This hotel was not at all premier inns usual standards it was dirty and dated. Our room was clean but had a heater in that started banging at 5am and woke me up with a start it then kept banging for the rest of the night making it very difficult to sleep. The bar seats were falling apart and thread bear and the bar toilets were disgusting. This morning I went to open the fire door that led to the lift and it wouldn’t open. I therefore pushed it harder and the closing mechanism snapped off hitting my husband on the shoulder. It was no more than a 2 star hotel. I understand it’s an old building and needs work but that is no excuse for being so dirty and so run down the prices however do not reflect the standard of the hotel. I would have complained at checkout but there were no staff on reception!!! Next time I’ll book the travelodge up the road it looked far superior!!!

We booked this hotel and on arrival were allocated a very small room which had no resemblance to the pictures shown on the website for this hotel. The bathroom was very dated and worn, the carpet was worn, we couldn't see out the window as it was so dirty, there were no glasses in the room, and in general the room was not fit for purpose. The wardrobe only had 3 hangers and the remote control for the TV was faulty. The main staircase to the rooms was very dirty and the corridors were not much better. The hotel gave the impression of a very run down, low budget building. We asked if any other rooms were available but were told the hotel was fully booked. We checked out one hour later and moved to another hotel. After complaining to guest relations team, we were basically told we were made aware of the refurbishment in advance and given a token £35 refund. Premier Inns were always our go to hotel but I am so disgusted with their service that I will never book a Premier Inn again.

The hotel itself is the filthiest premier inn we have ever stayed in. Can always bank on the Premier inn having good rooms, focus on cleanliness and comfortable beds, this was not the case in this hotel. The building itself has a sign saying it’s under some sort of upgrade but our room was way below expectations. We had hair in the bath, lipstick marks on the wall and just a generally unclean looking room. All the walls were dirty in the bedroom and bathroom and the corridors are the same. We were only the hotel for one evening on our way further south but I will not use this hotel again.

Grim. The staff are the only redeeming feature unfortunately. Location - Quayside, across from the river Tyne and at the side of the Tyne bridge. Roadside, lots of outside noise. Rooms - Tired, dated, scruffy. I honestly felt unclean in mine. Second floor, 236. The carpet was ick. Bedding looked clean. The room had that unwashed stale smell about it, I didn't walk barefoot on the carpet, I darent. The windows are filthy, skirting boards unkempt and window frames are old, chipped and in dire need of updating. No double glazing so the room loses heat fast, and outside noise is constant. A wall heater is supplied as the central heating monitor is broken. The bathroom was clean enough and clean towels, but its like putting an elastoplast over a bullet wound. A rubbish night's sleep due to the noise outside from traffic, drunks and constant police sirens. Hallways - again, tired, dated, worn carpets, stale smell. Restaurant - usual premier inn set up, plentiful but unremarkable. Staff - the only redeeming feature. Friendly, welcoming but fighting a losing battle at this site. In general, this premier inn needs a massive overhaul. Its clearly seen better days, needs massive updating measures, a thorough deep clean and renovation. For a central position the prices are disgusting and do not reflect the standard that most premier inns deliver. Shame on you as a corporation Premier Inn. Invest, invest, and invest urgently. £170 for 2 nights midweek is daylight robbery. You should be strictly audited here. That may prompt you to bring the building, the interiors, and standards up to date and in line with value for hard earned money!

Well located. Chargeable parking available. The hotels is currently undergoing an upgrade and it needs it. The room we stayed in was well below what I have come to expect from Premier Inn.