Newcastle City Centre (Quayside) hotel

The main offer is Fast Efficient And very welcoming Helped me from the moment I walked in I’d happily stay again

I had a poor experience due to no sleep. I stayed in room 101 and the window set up is very unusual (and completely unsuitable for a city centre hotel on a busy road). The old fashioned window on the outside is permanently open (there is a safety mechanism stopping you from changing this) and then there is a single glazing layer of plastic rather than glass. This blocks out pretty much zero noise and the road is very busy with traffic, pedestrians and seagulls. Looking out my window I could see about 8 seagull nests. This would be fine if the windows had any sort of sound proofing.

What a disastrous trip to this absolute shambles of a hotel. I stay in premier inn hotels a lot. Often 4 to 5 nights a week. often times, those visits end up being with premier inn. The advantage of them is that they're supposed to be much the same. The same set of services in each is absolutely a bonus. There are down sides, the breakfasts are the same, the clientele tend to be the same and the bed rooms can be so similar that occasionally I wake up wondering where I am. But with that comes a sense of safety, protection, normality. I work on tour with many of the top shows traveling the UK and most of the shows I work on move venue weekly. With that comes my involvement. I've been doing this since 2005 and for the majority of that time, things have been more or less the same with premier inn. Occasionally you find one that doesn't fit in with the rest. Newcastle's Quayside is very much in that camp. Every other hotel I've stayed in within the last year has been near enough event free. I get booked mid-week onto a show by the producer. They book rooms weeks in advance as the show is booked to tour into the venue months in advance. But who's actually going to visit is decided pretty late in the day. We are all self employed businesses, our client is the show's producer. The show is meant to send a names list through to the hotel. Sometimes that doesn't happen so we get a booking name "Mr A Sound' or "Mr A Lighting" Very occasionally, being humans, people get ill and someone else needs to cover for them or their flight gets cancelled. In that case, we turn up and have to check in as them. Here's where the boring jobsworth part of this particular premier inn comes in. There is no situation where I couldn't have checked in with more ease had the digital ipad style check in been in place at this hotel. Instead I was rudely told 'it's not my fault your company is rubbish' by the abnoxious gentleman behind reception. He seemed to have a real bee in his bonnet and was doing everything to escalate rather than help me find a solution. His solution was that I would have to pay for a room. In ANY other situation in ANY other premier inn, I've been handed a key and the detail ironed out the following day. They can even take a passport or driving license scan if they want. But what I'm not going to do is put a 5 night stay on my credit card and have Whitbread charge twice for the same person. The producer is out of pocket, I am out of pocket and simply this is unacceptable. I get there is policy but simply reading the rules at me rudely at 9 at night won't do. Instead what they insisted they needed was an email from the office to say I could check in. At 9 PM. On a Saturday. Unbelievable. So I contacted the person who's flight was cancelled, they managed to pull over their car, send an email saying I could check in and the matter was resolved. At no point was this anything but a jobsworth swinging his ego around instead of serving a customer. I have a sway in where we stay with many production companies and unfortunatley for Permier inn, it's looking like I'm going to start suggesting we stay in alternative options from here. Beyond this, the room was the only place in the world where you turn the lights on and the room gets darker. They are that dim. And I hope you like seagulls. You'll be hearing them all night long instead of sleeping. The bathrooms here are disgusting and there's a lot of stains everywhere. Absolute shambles of a place. And unfortunately the bad taste from here has had an effect already. 3 producers are now situating us in Leonardos and Hiltons. Shame really.

I was extremely disappointed with my stay at Premier Inn Newcastle Quayside. One of the most concerning issues was a strong drain odor that was present throughout the lifts, corridors, bar area, and even in Room 119. This was a significant issue that negatively affected the overall experience, yet it was not adequately addressed. The hotel also claims to have staff available 24 hours a day, but the reception desk was completely unmanned both when we left for our event on the day of arrival and when we checked out the following morning. It is therefore unreasonable to suggest that guests should report issues when no staff are available to speak to. In addition, the window in our room was defective and stuck open on arrival. While outside seagull noise may be beyond the hotel's control, a faulty window is a maintenance issue entirely within its responsibility. Had the window been functioning properly, the noise disturbance would have been significantly reduced. I raised these concerns directly with Guest Relations following my stay, but unfortunately my complaint was politely dismissed and no meaningful resolution was offered. Overall, a very disappointing experience, particularly given the lack of acknowledgement of the genuine issues raised.

The staff are very friendly and helpful Sarah was great always made sure I got the best when it came to the meal deal. Would recommend and will stay again on my next trip up to Newcastle.