Woking Town Centre hotel

We have stayed with Premier Inn many times, and this we have always found them to be very good. Unusually, our welcome came across as somewhat indifferent. Our room was comfortable enough but the bathroom definitely needed a bit of TLC. After a pre-breakfast walk, we returned to our room but the key card didn’t work, so we had to go back down to floor 2 (we were on floor 7.) After the guy had re-set it we went back up, only to find it still didn’t work! Down we went again and the same thing happened-it still didn’t work. For the third time I went down and found the same guy in the kitchen washing up (as well as manning the desk and doing breakfast duty.) He came up to floor 7 with us and tried several different cards with no luck. Finally he went away and got new batteries for the door, which he then had to re-program before we could get in After breakfast we got up to our room and guess what? The card didn’t work! Down again. We then got a new card which did actually work. Obviously this is not acceptable and held up our holiday plans. As well as this, there are obviously not enough staff! The guy who dealt with us was helpful but seemed to be doing everything. (He wasn’t the same member of staff that welcomed us but was in the restaurant the previous evening and was still on duty.) We hope to stay with Premier Inn again in future and that this is purely an isolated incident.

Everything is premier apart from the staff, cleanliness and the homeless trying to get a room. Checkin - We had booked 2 rooms for 4 people in total. The staff member insisted we used the automatic system. Fair enough, they coulkd have heklped but decided not to. We entered the booking reference and the screen displayed the two rooms. We selected a room and the system said "oops there has been an error" The staff member saw the issue and asked us to then enter the details by entering surname and postcode. Again the system came up with the same error. Why change to surname if booking reference clearly brought up the details So we switched the staff member checking us in. At this point he told me there was only 1 room under the booking. When questioned as to how that could have been the case and pointing out the fact that he had seen the two rooms twice on the automatic system, he didnt answer and asked for help from another member of staff. 2 rooms now allocated and we went off tothe rooms. One of the rooms had not been cleaned properly and so we changed rooms The other room didnt have enough towels Question Premier Inn if you know 2 people are coming why do you never porovide enough towels? This is a constant failure When i was sat in reception on the 2nd floor, a PCSO came in asking questions about someone. It was obvious a problem occured. 2 minutes later an obviously homeless person came in. The issue is there is no security between the door downstairs and the reception as well as the stairwell and up to the security door on each floor. Beware if you are concerned about this type of thing. What was also a nice touch was for the individual to leave their can of alcohol all over the lift floor, walls and hand rails. As there was only one lift out of the two working this was a wonderful suprise for everyone wanting to use the lifts. The hotel did clean this quickly so thats a plus. The staff cannot control the access and should not be blamed. There is car parking on site well about 3 spaces if you are lucky but a much more secure facilty across the road. If you have a PHEV or electric car, the chargers dont work so make alternative arrangements. We were allocated a room on the 9th floor. Next door to the hotel is a piece of waste land. Whilst the hotel has no control over this land, it is nice that you can have a view over this waste land and see the wildlife. Some of the rats are as big as cats so its a treat to see them playing right next to the hotel. The hotel if they wanted could ask the council to do something about this. I know this is a cheap hotel but it is let down by some fo the staff with their attitude and the cleaning of the hotel.

Enjoyable stay. I stayed here for a concert that I attended in the nearby new victoria theatre (g4 from x factor). Bed really comfortable. Slept so well and hotel was really quiet! I deducted one star as when I arrived into my room there were a lot of crumbs from a previous guest on the sofa/pull out bed next to the window..easily missed I guess but should have been spotted! Also went down for breakfast at about 9am and it seemed like they were rushing to finish serving..a staff member was walking up and down wathing everyone and pouncing on the empty plate as soon as people left...i felt rushed to eat quickly and leave instead of taking my time Staff really nice at reception though!

Great location and staff were really nice, it’s a good spot for a hotel and honestly not bad as town centre premier inns go, rooms were nice and everything was as you’d expect. Definitely a spot to visit if I’m in Woking and need to stay. Can’t beat the beds

Very nice hotel, the staff were amazing and all so lovely couldn’t fault them at all. Hotel is great location and bedroom so comfy, some maintenance issues I think need addressing but that’s to be expected in a big site like this, all round great