Woking Town Centre hotel

we arrived at the hotel at 15.30 parked in the disabled bay as my brother is disabled and in a wheel chair. None of my 5 rooms were ready and booked for 2 nights so had to wait I don,t know why as they are supposed to be ready by 15.00 after checking in and moving my car to the car park opposite. Woke up the following morning with my niece knocking on the door could I have some of your toilet paper as we have none. Lovely. Went down for breakfast 12 of us we seamed to overwhelm them no staff and no breakfast ready when we were the only ones in there so the next morning we went to a proper cafe with alot nicer food and also cheaper . Two weeks later I get a parking ticket for dropping off in the £57 out of pocket so if you are thinking of staying here I would think again as they are not very helpful and very under staffed

Very comfortable bed with perfect-sized pillows and aircon. I arrived late and used the check-in machine which worked well. There was no information about breakfast times but fortunately a member of staff saw on camera looking confused and came out to help. Decent breakfast though all eggs had to be ordered. It was close enough to the station to walk and didn’t feel unsafe even though it was late. I was very happy with the stay for the price paid.

The room was very worn and not cleaned properly. I noticed crumbs/dust under the bed when packing on the last of my 2 nights. Which considering I hadn’t eaten anything to produce the crumbs infers they were already there alongside the dust. The windows couldn’t be opened which meant no air flow in the heat. There were marks all over the walls and on the day bed. The bathroom also had marks and stains all over and the soap dispensers had rusting marks on the lids.

Check-in took an awful long time despite us already doing an online check in. No parking, so add around £15 per day for parking at the car park over the road. Nice clean and comfortable room with air conditioning. Our keycard for room 911 only worked once, so we had to repeatedly get a new one - we ended up going through SEVEN keycards during our 3 night stay - frustrating to say the least. The skeleton staff were never around when you needed them - they did seem to be run off their feet. Nice breakfast, but they ran out of bread, milk, pancakes, muffins regularly and only put out a very small amount at a time despite the hotel being gfully booked. Cooked breakfast was very tasy, but swimming in fat which really put us off.

I booked two rooms for two nights — one for my family of four, and the other for my mother and my nephew. When I used the self-check-in machine to collect the keys, I was surprised to find that the hotel had not placed us on the same floor at all — one room was on the 4th floor and the other on the 8th floor. Forget about having connecting rooms. When I raised this with a staff, explaining that one room would be occupied by an elderly person and a child, I asked if they could arrange for us to be on the same floor. The staff, who showed little interest, told me that there were no rooms available on either the 4th or 8th floor. But then, rather strangely, she said there were rooms available on the 5th floor — yet claimed she couldn’t make the change, and told me to come back the next morning at 6:00 a.m. to speak to her manager. Despite my repeated requests, she remained completely unhelpful. Unsurprisingly, no one ever helped us change the room in the end. When we got to the rooms, we found that there were only two quilts in total between the two rooms. We went down to reception again to speak to the same staff member — whose “I don’t care” expression suggested that we were just bothering her. Later, we discovered that there were no toiletries in the rooms either. This time, we decided not to disturb her again and simply went to a nearby convenience store to buy what we needed, just to avoid more unpleasantness. That said, the hotel did have some positive aspects. The location is excellent, right opposite a shopping centre. The rooms were reasonably clean, and the air conditioning system worked very well.