Sunbury (Kempton Park) hotel

Our stay at this Premier Inn reflected our past experiences with this budget chain. Firstly we did find the staff to be helpful, friendly and amenable. However, on entering our designated room we found that the television was virtually hanging off the wall and didn't work. We immediately asked for a different room and this was done without any problem. Our impression was that the structure of the building could have done with some attention. Only 1 of the 3 lifts was working. It is an 8 floor building and it was worrying to think about what would happen if the third lift broke down. Also when looking at the building from outside we did wonder if the windows had ever been cleaned. This created a very poor impression.

Our hotel was filthy and rundown. Toenail clippings under the bed, another bed looked slept in. The lobby men's WC was soiled from days with no cleaning regime at all. The restaurant shelving hadn't met Mr Pledge or Mrs Duster for weeks it seemed. It's fair to say that if this were my first use of a Premier Inn, it would be my last, as it looked like a tired budget roadside motel.

Poor staff, poor food at breakfast, small and expensive car park, room was dirty and mouldy. I will never book here again.

Good place to stay if your going to thorpe park 10min down the road. The place is clean staff are friendly and helpful......

Went around twice as we couldn’t find the car park. Until we saw these steel electric gates open. I personally didn’t feel safe walking from the car to the hotel even though the steel gates were closed. Reception was clean, and receptionist was pleasant. The rooms were as expected. Basic for what you needed. Tiny TV. Nevertheless the rooms were clean. Tea & coffee facilities Clean towels Overlooking a block of flats where you could see people doing god knows what on their balconies. It’s the first premier inn I’ve been to where I needed to use the room card to get into the lift. I have since found out this is quite common in some hotels. The restaurant and bar weren’t very well equipped for guests. Many items on the menu out of stock. I asked what cocktails were available, just to have the menu literally forced into my hands. I chose what I wanted only to be told they didn’t have it. Only 1 person on the bar, who clearly hated her job. I spent the majority of my time people watching. I’m guessing the guests were just like us, trying to make the most of the not so great situation. This hotel is local to Thorpe Park, however I wouldn’t take any young children here. We arrived about 6pm and were checked out at 3am. It was ideal for us going to Heathrow, but next time we will choose a different location. All the above are my own views & opinions. My husband agreed with the majority what I said. However he didn’t feel in any way intimidated with the area like myself.