Staines-upon-Thames hotel

ta-ratings-img(794 reviews)
  • Premier Plus rooms

With theme parks, castles, and great transport links, Surrey is ideal for short stays

Hotel FacilitiesSee all

Chargeable offsite parking

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Parking at Premier Inn Staines-upon-Thames hotel

Chargeable off-site parking is available at Two Rivers, Mustard Mill car park (TW18 4WB) 3 min walk from hotel. Pay and display, charged at £12 per day. Parking is free from 6pm until 7am. £2 all day on a Sunday. Electric charging points can be found at both the south and west car parks.

Our rooms

Standard double

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

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Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, bedside USB ports, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

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Restaurant

Thyme Bar & Grill
Breakfast

Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free** 

Reviews for Premier Inn Staines-upon-Thames hotel

1-2 of 794 reviews

"Horrible experience rooms were miles away, not enough pillows and stuck in the lift with no urgency to get us out"
Customer service and guest relations team are awful. My family with autistic individuals were trapped in the lift with no way of getting out as alarm button didn’t work and no one on reception. We were told by the lift maintenance company it could take up to an hour to get them out! My children were stuck in this boiling hot lift for what seemed like forever!! Fire brigade were called! When we finally managed to get them out the person on reception didn’t seem bothered and other guests were trying to get into the lift as no sign had been put on the door to say out of order!! When contacting guest relations to complain about this ordeal and to make them aware that there’s no way of getting out of that lift in case of emergency we were told as we hadn’t told anyone on the day they can’t do anything about it! We obviously did tell the reception staff on the day as they were the ones who gave us the complaints number! We also rang ahead to ask for rooms near each other due to the needs of our autistic children and this couldn’t be accommodated although the couple behind us were put in the room next door to me! Not enough pillows for five people and we were given pillows with no pillow cases. The whole experience was under par and totally unacceptable. The worst premier inn we have stayed in by far!
"Great Hotel"
Lovely stay at this Premier Inn. Ana looked after us really well in the Restaurant. Staines is a great place to use as a base. Waterloo Station in 35mins, some trains take longer. Frequent buses for Thorpe park Air-conditioning worked perfectly
"Awesome"
1 Night stay when going to Thorpe Park! Nice spacious room that was spotless, great service from who we believe was the manager and Ana at Dinner, nice affordable food and a decent breakfast too! Highly recommend:)
"Fabulous hotel, ideal location."
This hotel has all the facilities, cleanliness and comfort you can expect with Premier Inn. Has a brilliant location for fast trains into London and excellent shopping centre on the doorstep.
"Excellent hotel in a great location, very comfortable and quiet."
The room was quiet, nice and cool, beds were so comfortable, pillows were great too, we all have a fantastic nights sleep. We all said that's probably the best nights sleep we've ever had in a hotel. My wife loved the shower too, great temperature and water flow. One side of the bed had USB charging too. Parking was good, limited spaces but we found one at 8pm on a Sunday night. Location excellent, easy to find, lots of shops and restaurants around too.

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Hotel description

Surrounded by attractions to keep the whole family entertained, Staines-upon-Thames might just be Surrey's best kept secret. Get the most out of your stay with a visit to Thorpe Park, the exciting resort that's unmissable for thrill-seekers. With rides, activities and games galore, families with younger kids will love a fun day out at Legoland. Alternatively, you could enjoy a laid-back tour around the famous Windsor Castle and gardens, before sitting down to a delicious meal at our in-house Thyme restaurant. Plus, with Staines station and Heathrow Airport right on its doorstep, our Premier Inn Staines-upon-Thames hotel is a great base if you're travelling elsewhere.

Hotel contact information

Phone: 0330 135 9034

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