Staines-upon-Thames hotel

As regular premiere inn users, we were very disappointed in this one. We checked in to be given room 318, we entered the room to a mess! It had been left by the previous occupants and had not been cleaned or made up by the staff, dirty cups, to put it politely a dirty toilet, bed unmade. We obviously made our way to reception to ask for another room, the member of staff didn’t apologise and didn’t seem shocked or too bothered of our findings. We were asked about dinner and breakfast at check in, we said we would go for dinner at 6pm, the member of staff just scribbled it down on a piece of scrap paper, which I thought was odd. The new room we were given was fine, no problems. We made our way to the bar at 5pm as it was advertised as happy hour 5-7pm cocktails 2 for £12. We ordered 2 aperol spritz but was charged more than £12 when we said about the happy hour the bar staff, who was also the check in staff didn’t know about the promotion and didn’t know how to make an aperol spritz, they had to go and find another member of staff who also didn’t know! They googled it. Eventually they managed to make them, and charged us £12, I don’t think they put any Aperol in them as they tasted of soda and a hint of Prosecco. After this experience we decided not to eat dinner here. Whilst we were sat with our drinks, there was a queue building up at the bar, the two that served us went home and no one else was to be seen for a good 10 mins. It’s not all bad, the location of this hotel is spot on, cheap car park to use as well. But if we’re ever down this way again we will not stay here.

Stayed for Halloween weekend after being at Thorpe park for fright night. Lovely stay easy to get to and lovely staff. My daughter left her teddy bear and after speaking to Gina one of the staff members she helped return the bear. My daughter was very happy as Gina sent pictures of the bear eating breakfast and sitting at the reception which my daughter loved. Gina is a very kind compassionate member of staff and went above and beyond for us.

The online check-in process at this Premier Inn is, quite frankly, a waste of time. You’re encouraged to check in ahead of your stay, but upon arrival, you still need to rely on the physical machines in reception to issue your key card. The problem is, like most Premier Inns I’ve stayed in recently, these machines rarely work. You end up having to ring for assistance, wait for a staff member to appear, and have them manually produce a key card for you. The whole “online check-in” becomes completely pointless. After wasting around 20 minutes just to get into my room, I decided to head down for a drink at about 5pm. There was no one at all in the bar or restaurant area, and no staff in reception either. In the end, another guest pressed the buzzer for help. When someone eventually appeared, I asked if anyone could serve at the bar, and was told the staff member was “on the phone in the office.” I waited another 10 minutes, went back to the same person, and miraculously, as soon as he knocked on the office door, the call had apparently just finished. I was finally served, but the experience was slow and unwelcoming. The drink options were limited, overpriced, and the bar itself had zero atmosphere. The restaurant looked equally uninspiring, with expensive food that takes too long to arrive. Then there’s the Wi-Fi. The free version is useless and rarely connects. The paid “premium” Wi-Fi is slightly better but appears to be routed through Singapore. This means that streaming services such as BBC iPlayer, Now TV, and Channel 4 think you’re outside the UK and block access. By this point, I didn’t even bother trying to get help from the staff, as they were either nowhere to be found or “in the office.” In short, this Premier Inn sums up everything that’s gone wrong with the chain recently: under-staffed, poorly maintained, and lacking in any genuine hospitality. Do yourself a favour and stay elsewhere.

A very clean ,quiet ,convenient premier inn ,breakfast was plentiful,hot and a reasonable price ,also had a takeaway pizza which again for the price was fine ,bit of a kerfuffle using the auto check inn as qr code wouldn’t work and staff weren’t about but all sorted in the end ,would return if in the area again

Stayed for my 2 daughters to go to Thorpe park for Halloween and took my mum to Hampton court palace Brilliant location as train station 10 min walk all shops and eating places nearby Excellent stay breakfast was good with plenty of choice We had the £26.99 meal deal the steak and chips was very good and you can choose an alcoholic drink and starter or dessert and get free breakfast so definitely worth doing Comfy bed very quiet in our room 335 no room problems at all