Guildford North (A3) hotel

A great location and very friendly, professional staff. Nothing was too much bother for them. We had a premier plus room on the 2nd floor which was lovely, a comfy bed and a spacious room which felt clean. We had an evening meal and breakfast in the adjoining beefeater and couldn't fault it at all. The only downside for me was that the road noise did bother me during the night as I am quite a light sleeper so would ask to be the other side of the hotel next time.

We booked premier inn because it had AC as it was very warm in Guildford in those days. However the AC didn't work and we had to borrow a fan to survive 4 nights in heat with little kids. Waste of money. Paid £200 more than the other hotels just for AC yet it didn't work. Hotel staff were nice hence not their fault. The Premier inn should pay more attention to this. Also the bathroom and bedroom wasn't clean !

There was an issue with my booking, I thought I had booked a family room for 2 adults 1 child an 1 infant, but when checked in it was only for 2 adults, but both ladies resold the issue and prep the room with in minutes at no extra coste.

the hotel itself was clean and comfortable with very friendly staff. However, the breakfast was awful, dirty cutlery, bowls and a cold empty buffet. The tables were uncleared, there was only one member of staff working, the chef left the kitchen and shouted at the waitress and made her cry. The general public then started to help the waitress - it was awful.

I’ve stayed at many at many Premier Inns and this has got to be up there as one of the worst. I had booked a plus room but was told there was none left and the only thing left was a disabled room. Okay not a problem one night no problem. The lady on the desk was okay by the way. As soon as I walked in to the room I didn’t like it - it was freezing. It was warm outside but the A/C was cranked up so I turned that off immediately. At first glance my immediate thought was it was grubby but hey it was for one night I could live with it. Went down to the bar and ordered a pint and thought I would sit outside and peruse the menu for my meal. The outside furniture was grubby and the area wasn’t very pleasant to sit in. Then I noticed black ants crawling all over the seats and tables so I hurriedly drank my drink and went in to order food. I went in and stood at the waiting area for at least 5 minutes nobody approached me so I went to the bar and asked and she said that there should be somebody somewhere. Eventually a girl showed me to a table near to where the till is and they all congregate. I didn’t like the table it was in a dingy corner but I decided not to say anything. Whilst having a final look at the menu I quickly realised there was a bit of an insect problem inside as well there were flies everywhere the little annoying ones that fly around your face and silently end up in your drink. Then all few bigger ones started buzzing around. I managed to splat one with my menu on the wall as I was convinced that once my meal arrived it wouldn’t leave me alone. The girl took my order and I thought i need to move so I had a quick look round the rest of the restaurant and there wasn’t really anywhere unless I was prepared to be really close to somebody else. Why she had seated me in this dingy area that didn’t even feel like being part of the restaurant I have no idea. The food arrived and initially looked okay. However the fried eggs were watery and under cooked, the steak was tasteless clearly not seasoned and essentially inedible it was that tough so left most of it. My battle with the flies continued as I hastily eat my meal whilst having to endure the staff only a few feet away talking loudly about their own things not one person came over to ask me if my food was okay. Once finished back to my room did a bit of work and thought early night been along day and we can put this experience behind me or so I thought. Not sure what woke me up but at first it sounded like rain on the window outside so I lay there trying to figure out could it possibly be rain we are in the midst of a heatwave? The longer I listened the louder it got until it became more of a scratching sound. I laid there intently trying to make sense of what it could be. The noise was coming from the window area of the room. After a few minutes I realised it could only be one thing and it was definitely in the room. I whispered to myself ‘I can’t ……. Believe this’ I then flicked the light on and jumped out of bed. There was a chair in the corner next to the window but I couldn’t see anything so I walked to the window and pulled back the curtain as I did I swear I saw something tiny and black bolt from under the curtain and under the bed. I nearly died of shock. It was without doubt a mouse. Now I’m a bloke of a certain age that’s been around a bit so ordinarily a little mouse wouldn’t bother me but under the circumstances obviously I’m thinking i cant spend the rest of the night in here. I looked at my watch it was 11.30 what was I going to do? So I got fully dressed packed all my stuff and told myself I was going to reception to request another room and if they didn’t have one I was going to look for another hotel. So fully dressed I thought let me find this thing just to be 100% sure. So I gradually move the bed, lifted the mattress so I could lift the divan and searched the room - nothing. I started to question myself but I was 100% convinced on what I had seen. I searched everywhere even separating the divan as it was joined in the middle to see if it had got in there but again nothing. So the started trying to work out where it could have gone. There was only one place! In the bathroom the toilet had a wooden cistern behind it and there was a gap between the floor and the cistern just wide enough for a mouse to squeeze in to it had to be there. Because it was a disabled room the bathroom had a wooden sliding door which unfortunately had a gap at the bottom of it so I had to make sure my little friend wasn’t going to come back in to the room and surprise me again so I got a towel and stuffed it along the length of the gap at the base of the door then reluctantly climbed back in to bed. I later realised that the scratching I heard was consistent with something climbing the back of the curtains on the plastic lining. I bet with windows being left open due to the heatwave being on the ground floor and backing on to some woodland that a mouse had cloned through that window and was probably trying to get back out. Either that or they have a more inherent problem which would not be a surprise as the place needs a thorough deep clean and face lift. I thought do I report this when checking out but of course there was nobody there. A very dissatisfied never to return customer!