Guildford North (A3) hotel

From check in to departure we had a wonderful stay. Down to see family. Dory checked us in and we had the most wonderful quiet room. Hottest day of the year, we were cool as cucumbers. As a birthday treat for my husband we had treats in the room. A really special touch by a friendly team. My only downturn was the service in the beefeater which was by no means the hotels fault. Loved our stay. Be back in September and a massive shout out to Dory and team. They are your amazing assets. Thank you to all the team xxx

The hotel exceeded my expectations. Dory at the front desk was exceptionally friendly. A smile to welcome me after a long day. She booked me and arranged a table at the restaurant next door. The room and bathroom was very clean. The restaurant menu on the desk to Peru with a cup of coffee before heading down to eat. I had a good night sleep in the comfortable bed ready for the day ahead. I would definitely stay there again.

Kindest, friendliest receptionist ever greeted me last night. After I realised that I had forgotten my phone charging lead and my phone was dead she lent me one! Amazing service. Thanks so much. I think her name was Claire but I was a little tipsy after returning from the IOW Festival so apologies if I have your name wrong. Slept for 10 hours straight on extremely comfy mattress. Needed it after a festival. Lovely shower this morning so I feel like a girl again.

Almost the worst Premier Inn (PI) we have stayed in. Despite a very warm welcome from reception, we could immediately tell this Premier Inn was tired. Our room was standard PI, but somehow it felt dirty and dingy with dirty net curtains. Bed was clean but pillows were like rocks. The water didn't drain from the sink which was annoying us trying to use between two people getting ready. This PI is on a dual carriage way and so expect heavy traffic noise if you need your window open when the room get stuffy. Bring earplugs. The bar was quite a shock with the smell of dirty carpets and upholstery. Filty chairs and it all needs to be professionally cleaned. We had to sit outside due to the smell. The famous Premier Inn breakfast was also a big disappointment with rubber fried eggs cooked with no care at all, dried up mushrooms which I was told 'were fresh out of the oven', tomatoes not cooked enough so they were hard and bacon cooked in a lump so it was difficult to separate and self serve. The male chef was surley and the female waitress looked very unhappy. We only ate there once in a 3 night stay and we drank elsewhere, too. We wouldn't stay here again and we wouldn't recommend this Premier Inn unfortunately, not unless it all undergoes a good clean and a chef who takes pride in the breakfasts.

The hotel and room was ok, standard Premier Inn fare. However the attached Beefeater was shockingly bad. Popped in for a drink and waited 20 minutes each time I went up to the bar. They had one member of bar staff serving the bar and the restaurant. Tables were a mess.