Epsom Town Centre hotel

I have being staying at the Epsom Town Centre branch of premier inn for 10 months due to work commitments The staff are fantastic and really friendly and make staying away from home bearable. Even when busy the staff always find the time to talk to you and make you feel welcome. The rooms are clean and comfortable and always stocked with the essentials.

Emma was wonderful she served breakfast we were a bit late so things had run out but she ran around getting us everything with s big smile. Lovely lady made our stay

I was disappointed with my stay at Premier Inn Epsom Town Centre. The bed itself was comfortable and the sheets appeared clean, and I appreciated having extra pillows available. However, the cleanliness of the bathroom was not up to the standard I would expect. There was noticeable staining around the sink plug which looked like it could have been easily cleaned. The shower also had mould around the door frame and on the walls, and the whole shower area was in need of a thorough clean. We checked in on Friday and checked out on Sunday, but our room was not serviced during our stay. The bed was not made and the towels were not changed. I appreciate that room servicing may work differently in budget hotels, but this was not made particularly clear and, for a two-night stay, I would have expected at least some level of housekeeping. There was also no complimentary water left in the room, which would have been a nice touch. I didn't have breakfast, so I can't comment on that. Overall, while the bed was comfortable and the room was adequate for a budget stay, the poor bathroom cleanliness and lack of housekeeping made the hotel feel very basic and, unfortunately, rather cheap. For a Premier Inn, I expected a better standard of cleanliness and presentation. The location is convenient, but based on this experience, I would be unlikely to stay here again unless the cleaning standards improved.

We were greeted with extremely helpful and well mannered and knowledgeable staff who answered all questions and aided in us to have a great stay. Mila and Ines showed that customer service is still natural to some staff these days. Well done and thank you so so much for a great stay.

Overall I had a really pleasant stay. The room was clean and comfortable and the location was really convenient. Check in was smooth and Ines on reception made us feel welcome. The only down side was that we had to request an extra towel.