Epsom South hotel

Get your hiking boots on and blitz those cobwebs - make the 20-minute drive to picturesque Box Hill

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TripAdvisor Traveller rating:

778 reviews

Guest Rating:

4.5

Based on 1,045 surveys

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Brighton Road, Burgh Heath, Tadworth KT20 6BW

Sat Nav Directions: KT20 6BW What 3 Words: ///print.give.solid

Directions: 3 miles from M25(J8), go onto the A217 towards Sutton. Turn right before traffic lights before the junction with A240 Reigate Road. Behind the Heathside Brewers Fayre.

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Transport and local information: Gatwick International Airport 11 miles
Chessington World of Adventures
Thorpe Park
Kingswood Train Station 1 mile

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{778 | number:0}} reviews

5 Oct 2020

Mobile501741

Trip Type: Business

"Poor Customer Service from Manager"

I arrived at this Premier Inn my booking had been changed. Due to pre-scan protocol I had to fast so ordered 1 breakfast, but the Manager modified it to 2 without consultation. On arrival, the Manager added my husband’s name to my invoice without consultation. There was only one set of arrows on entry to reception and, due to COVID-19 regulations, we were led to believe there was another way out. However, when we used the only alternative exit, instead of softly explaining that we should have ignored the arrows and had used a fire exit, we were shouted at by the Manager and made to feel stupid. The purpose of arriving the day before my hospital appointment was to remove stress, but the Manager of this Premier Inn provided the opposite. All other staff were very helpful. Please consider further training in Customer Service for this Manager...I don’t want anyone else to be treated this way. I had planned to stay every Wednesday night throughout my treatment, but I have now chosen an alternative hotel. Good customer service is priceless.

30 Aug 2020

MarkinDevon

Paignton, United Kingdom

Trip Type:

"Excellent, but staff need help"

Room was very clean. Fan and extra pillows brought up to us in large paper bags. Staff were very pleasant (as always), cheerful and helpful. We did see Charlotte, the manager dragging heavy bags of bed linen up 2 flights of stairs. This should have been at least a 2 person job, but no-one else available. This had been reported to senior managers, as there is no lift to assist them. Some form of sack truck with stair lift device would help all staff moving heavy bags around this property. We felt sorry for the manual handling problems here. We did offer to help, but Charlotte declined this offer.

4 Aug 2020

H724ZUdebbies

Trip Type: Couples

"Ian coote"

What more can I say fire alarm going of twice at 4 50 in the morning due to someone haveing a shower woke all residents up. Given customer services to call lines closed.And was told it will probably be a waste of time calling them as safety issue and not their problem . Lol so much of a good nights sleep guarantee.

2 Jul 2020

themover71

London, United Kingdom

Trip Type: Solo travel

"Great establishment"

I am local and have been drinking in here for about a year. I like a good glass of wine at a reasonable price, although sometimes it can be a limited choice. Staff are the best here, friendly and relaxed. The customers here are very varied and it ranges from people here on business to families coming from all over the UK. This makes it a very interesting place to relax and maybe chat. Not sure about the food though but the portions look very good.

17 Mar 2020

Anna S

Trip Type:

"Practically perfect in every way"

We come and stay at this hotel about 4 times a year to visit family in the UK. The staff always have a cheerful smile, and will help in any way they can. The rooms are basic (could do with somewhere to put my smalls ;) ), the best are very comfortable. The attached restaurant does good pub grub, and the breakfast is plentiful and cooked to order. In these difficult times, we need to stick together. Stay safe everyone.

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Hotel description Why gamble on a good night's sleep? At Premier Inn Epsom South you'll find everything you need for a great stay, including an on-site restaurant and super-comfy beds. Just a nose from Epsom Racecourse, you'll be right on hand to catch starter's orders. We're also perfectly placed for a host of other activities in the area from Chessington World of Adventures to golf at Kingswood, Surrey Downs and Walton Heath. And with regular connections into London and out into the countryside, you're onto a winner.

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