Epsom South hotel

We had booked to stay one night (Saturday 28th June) at the Premier Inn, Epsom South. On arrival, we learned that the kitchen was closed that evening, due to "staff sickness", and that evening meals would not be available. We were told that there were a couple of takeaways within 5 minutes walk, and that we would be able to bring those back to the hotel. However......... - We would be able to eat our takeaway in our bedroom, or using outside tables. - We would not be allowed to eat out takeaways in the bar / restaurant. (Why? This illogical ruling was not explained). Even worse, my wife asked a member of staff if she could warm up her takeaway in the microwave. The answer was a clear "No - due to Health and Safety". Apart from this being extremely petty, I am not aware that the Health and Safety at Work Act 1974 includes the restriction of not being able to warm up takeaways in a microwave!! Incidentally, the staff in the takeaway that we visited told us that the non- availability of evening meals at the Premier Inn was a regular occurrence, and that they saw a lot of Premier Inn guests visiting them! There were only 2 staff on duty on the Saturday evening, both of whom were extremely unhelpful throughout this experience, It was a good job that we did not book a "meal deal" including an evening meal and breakfast - even though Premier Inn had been encouraging me to do so by email prior to our visit. It was unfortunate to see guests who had booked a "meal deal" arriving, and being told by one of the 2 staff that "It is not my problem, mate". At least breakfast was available in the morning, but the quality was very poor; the fried eggs were particularly avoided, as they looked rubbery! Conclusion - we won't be staying at the Premier Inn Epsom South again!

The bed was indeed comfy, the bed linen was clean, however the room was grubby and a bit smelly. Needed a good clean Overall a bit run down

Stayed for work during an incredibly hot week. Rooms unbearably hot, fan didn’t do anything but move the hot air around and no air conditioning. Hotel is in desperate need of an upgrade, rooms are dated and shabby, which is a shame as staff are brilliant and doing their best. Parking easy and free and food ok in the pub next door.

Natalie was welcoming and made feel good of my stay. Nice car park. Nice site.. I will come here again if all customer service are like her

Natalie was very charming and Helpful. Assisted with parking and food. Brilliant service. Will definitely visit again. Experience eas very pleasant