Epsom South hotel

Claire (duty manager) was absolutely amazing. My body was hurting from work and she noticed that i was aching. So she changed my room to make sure I had a bath in there. Cannot not thank her enough it's nice to be nice.

Set back from a busy road, so quieter than right next to it,but needs better signage most definitely as it can easily be missed, the staff are warm welcome and friendly, the food was amazing, served promptly,hot and large portions. The rooms have been recently refurbished and are of a high standard,.even though the restaurant area is in need of a little bit of love, it has a 'homely' feeling. All front of house staff went above and beyond for us, making the stay one of the best we have had at a premier inn. Considering they're are under pressure for being short staffed from our opinion. Would give 10/10

Tired old building communal areas quite dirty - parking not ample - was advised food not available due to time yet others were continuing to be served and new pudding orders accepted.

Firstly the staff were very professional and helpful. However the building, some of its fixtures and the IT on site let them and me down. The building is very tired and needs refurbishment. The windows in the dinning area do not fully close as they have been overpainted far too many times. When sat eating my evening meal there was a constant draft making my meal cooler than it should have been. This was further compounded by the smokers outside whose smoke was coming through the gaps in the window ruining my meal. In the bar area by the TV I was constantly disturbed by smokers exiting the building via the fire doors there and leaving the fire doors open. These doors should be secured and alarmed to avoid this in the future. The correct exit is only a few feet away to leave the bar area. The rooms were adequate(just). Cleaners need to remember to clean above the headboard and on top of hanging pictures and mirrors as dust had accumulated there. Also the kettle needs to be checked for lime scale as a mouthful of limescale in my morning coffee was not appreciated. There is no stand to hold your suitcase for storage whilst staying. The car park was overcrowded making me have to park at the rear of the building as only disabled spaces were available. The rear of the carpark along with the corridors enroute to room 125 STANK of cannabis!! Would I stay there again, probably not as, in its current condition it is overpriced compared with other outlets within its vicinity. The staffing level at this location is under resourced with staff having to double up on their tasks to cover the shortfall. The wait at the bar to order food and drinks was not acceptable.

Excellent location for my needs plenty of parking spaces very quiet so can sleep well without being disturbed My Room was very pleasant and the cleanliness was excellent Very good value for the length of my stay all the staff made me feel like I was part of their family nothing was to much trouble very polite and respectful each afternoon when I returned from work I was always greeted by a member of management Claire. Or Laura The food in the restaurant was always amazing top notch I don’t know the chefs names but they had to be added to this as they are probably overlooked Most of the time the bar staff Millie and Luke looked after me from the moment I sat down until the time I went back to my room