Epsom Central hotel

Excellent welcome to the Premier Inn at Epsom friendly staff big thanks to Jane for the excellent service and welcoming me and my guests.Golfing trip to Walton Heath

Firstly - The location was good and easy to find the hotel, with plenty of parking although nearly all spaces were full when I arived. The reception staff were very welcoming and friendly, although my booking was done through a centralised booking agency we use and they didn't have my confirmation details, so had to provide Driving Licence for ID. I found the room nice and clean, fresh linen and a very comfortable matress.....pretty much as expected now from Premier. The bathroom was okay but as there was no A/C in the room, everything steamed up and the room was rather warm at night too. One of the lamps in the room wasn't working but no issue - reported to reception later. Secondly, the venue for the evening meal in the Pub across from the hotel was okay - the food was good, but various drafts meant swapping tables a couple of times to get something comfortable to sit at. Breakfast however was a disaster! I paid for Full English breakfast but no chef had arrived to cook, so early starters like myself, and maybe another 10-12 people were faced with nothing cooked to eat - just a cold buffet of cereal, fruit, yoghurts, but to be fair, toast and crumpets, along with hot drinks were also availble. No offer of a refund was made. The chef still hadn't arrived when I left the restaurant. The team did their best to please everyone, but that must have been a thankless task with workpeople, sales professionals, etc all wanting a cooked meal to start the day and not too happy abouth allof this. Credit goes out to both Olivia and Caitlin who made the overall stay a pleasant experience as they were helpful, full of charm, very polite and friendly, so my thanks go out to them. Will I stay there again? On merit, yes I probably will, as it is a convenient location for the Racecourse. I will check though that they have a Chef for the morning!!!

This was a two night stay last month in September 2026. I usually stay in Travelodges but I decided to pay a little more and treat my family thinking we had gone up in the world slightly. This was my first time in a Premier Inn and will probably be my last if they're all like this one. The only good thing about it was the nearby High Street. The car park clearly hasn't seen a gardener in ages all overgrown. There's a nice collection of eight empty beer Cans sitting under the external fire escape staircase and one month on I bet they are still there. Honestly does no one go round and monitor the place? Where is the general manager, this is an embarrasment and creates a terrible impression. It's so easily remedied. This is basic stuff. Our smoke alarm went off due the the shower door being open but no one checked to see if we were actually OK or not. If you prebook breakfast like we did, you'll be told to go to the pub building next door. It's normally empty inside and I can now understand why. It is so tired looking. The interior is kind of tudor style but whoever painted over the wooden panels in cream must have been either a) five years old, b) in a rush or c) partially sighted and run out of paint and gave up on certain panels. I won't say names because I don't want to upset anyone but when I went to the bar to order my breakfast I was deterred by spotting a member of the bar staff eating some egg straight out of the frying pan in the kitchen area and I couldn't help thinking I'd be sharing her germs pretty soon. I wasn't expecting anything high end but plenty of basic things were missing. Please invest a little in refurbishing the knackered looking pub and get your staff to take pride in the place and be more movitvated otherwise there will be no repeat business, no glowing reviews and the place will go under. As it stands I advise everyone to eat breakfast or dinner in the nearby High Street where this is plenty of choice and much nicer venues. All the best I hope you find this as constructive feedback. PS tell reception to stop over filling the boxes of sugar and tea bags by the door where you swipe to access all the rooms. Everytime it opens the wind causes them to blow onto the floor - there was always a little pile every time we walked past.

Hotel was clean athough very hot however a fan was provided. We were right next to reception which made it quite noisy but was other guests no fault of hotel. Rooms were nice had Everything we needed. Olivia who was on the desk was lovely and really helpful. She rushed round to do the bar and restaurant and the reception and still did with a smile on her face. She was very helpful. When there was other staff around they were also lovely.

The staff were so lovely, Annabelle served in the bar, she was very busy but made time for us as a group. Olivia was amazing, she told us the history of the building, both staff couldn’t help enough! Highly recommend