Epsom Central hotel

As a whitbread shareholder I am so disappointed to have to say that this was disgusting, I hate to criticise the brand but it was so bad I can’t in all conscience not say this. The room is beautifully refurbished but filthy. Bits of toilet paper in the floor and hardly any in the dispenser, a dirty toilet roll instead with used toilet paper stuffed down the middle. No soap at all, it can’t have just been used as it was literally bone dry. We were woken by someone shouting, which turned out to be someone in housekeeping shouting at someone on her phone. The breakfast was scant. The lady was doing her best but there was no food. Asked for a piece of bread and she only had half a loaf of frozen. Waited for it to thaw enough to separate some. She brought out a plate of warm croissants and shared amongst the guests, they were lovely but not a breakfast for everyone. There is no running water in the filthy toilets, a large pool of brown liquid on the floor with just a sign stuck in the middle, and the stench was foul. We had to just take what we could back to the room to use the toilet and wash as felt dirty after going into the toilets. The person in housekeeping was still shouting at someone in her phone.

We have stayed here many times before and sort of knew what to expect. The room appeared to have been refurbished recently. The volume on the TV was locked at a volume that was far too low. Shower unit needs replacing / modernising Room was too hot, despite the fan. Prices have increased and we didn't feel that it was good value for money.

I've been coming to the Premier inn Epsom central for quite a few years now and love the refurbished rooms good decor and big improvements with the electrical sockets now having USB ports. A definitely fresh and more modern welcoming room as soon as you walk through the door. Staff always polite and helpful and welcoming. The onsite pub restaurant is still recovering from a trial Premier inn guests only period that lost its once thriving general public. Great to see some of the original staff still there like kirsty who with the kitchen staff provided me and my youngest son a nice breakfast. The help you're self buffet for hot food was closed this time but it worked better as everything was cooked to order and fresh and not over cooked under those heat lamps. The continental spot on as well. But still needs a new coffee machine. The location of this whole site is great for my family

Stayed at the Premier Inn in Epsom and had such a great experience. The hotel was spotless, really comfortable, and had everything I needed for a relaxing stay. The staff were amazing – so friendly, approachable, and genuinely happy to help with anything. Their warm welcome really made me feel at home. Breakfast was also a highlight – plenty of fresh and tasty options, all nicely presented and topped up regularly. It was the perfect start to the day. Overall, I felt really well looked after and could see how much effort the team put into making guests comfortable. I’d happily recommend this hotel to anyone visiting Epsom and would definitely stay again.

Really good, did a one night stay between Lego land and Chessington. Very friendly member of staff on the reception as we checked In. Parking round the back with cameras. Clean and tidy room with enough space for 2 adults and 2 children in the family. Slightly warm but they provided us with a fan. Breakfast was well worth it with loads of options and freshly made to order hot food. Something for everyone and friendly staff at breakfast. The guy at reception even froze our ice packs for us for our lunchboxes for the next day!