Epsom Central hotel

We visited for two nights as a family over the weekend. We have stayed at this hotel before and returned as it is perfectly situated to get into central London from Epsom train station which is only a ten minute walk from the hotel, and offers free onsite parking - a real bonus. On arrival we were greeted by Dan who was so friendly and helpful. We loved the fun question of the day at the reception desk which changed daily with a vote using a tally chart - great discussion point. All of the staff we met at Epsom Central were friendly and professional, Olivia and Alyssa served in the bar and again took time to show interest in us as guests. At checkout Dan asked if our stay was comfortable and wished us a safe journey home. We really appreciated that personal touch, especially when we could see how hard the team were working in multiple areas of the hotel. We can’t wait to have the opportunity to visit again as our stay was very comfortable (rooms provide everything you expect from Premier Inn - clean room, comfortable bed and a good shower). Great team, working really hard to provide a friendly and professional service for guests. Many thanks to the whole team.

I have stayed here many times when I visit my family in Epsom. I like the free parking and the short walk into town. The Haywain restaurant attached has been run down for years and nobody cares. Either repair it, knock it down or sell it, but don’t leave it as such an eyesore. Toilet seat in my room was hanging off (see photo) I pointed it out to 3 staff in reception and got ‘sorry about that you might have to change rooms. That was day one. After day three I gave up. Just two sheets on the bed, yet when I moved from here to another Premier Inn there were lovely light duvets, so I don’t know why Epsom could not be the same? Food stains on carpet and rust around bathroom fittings. Very weak fan and no air con. This was my worst stay ever and I use Premier Inns all the time. Although the beds are comfy the pillows are thick and puffy, so I always advise to take your own. Apart from that kindly stay somewhere else until they spend some decent money on this venue.

Fantastic service from staff very friendly and helpful, special mention to Dan went above and beyond his duty! Defo recommend and we will be going back. In the attached pub Olivia and Alyssa were very friendly and welcoming was a pleasue to meet them all.

The room was dirty, I noticed a few niggles around the room where it wasn’t quite up to premier inn standard the evening we got there but decided it was only small things so not to moan. The next morning I got up and used the shower and the inside of the bath was filthy, full of hairs. We went to reception to check out and report the poor cleanliness but there was no one there so we dropped the keys in the box as we were in a rush and I decided to call and give feedback when we were home. Unfortunately Premier Inn do not want to know because I hadn’t told them in the hotel, despite the fact there was no one there to tell.

Excellent the staff were just lovely so helpful all over a great stay