Epsom Central hotel

ta-ratings-img(894 reviews)
  • Next Evolution Style

Experience drama at the Playhouse round the corner or from the grandstand at Epsom Racecourse

Hotel FacilitiesSee all

Free parking

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Family rooms

Parking at Premier Inn Epsom Central hotel

Free on-site parking is available at this hotel. Please register your vehicle with reception.

Our rooms

Standard double

The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

See all facilities

Restaurant

Premier Inn restaurant
Breakfast

Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free** 

Reviews for Premier Inn Epsom Central hotel

1-2 of 894 reviews

"School report says … needs to focus and try harder"
The Premier Inn Brand is Damaged! The place is tired and run down . The rear car park is unkempt, no outside lights working, gardens overgrown and a car thieves paradise. The outside paving is broken and buildings have a tired and sad appearance . The hotel has signs saying Shushhhh but try closing the door to the bathroom in room 32 it’s creaks and emits a loud screech as you close the door! The heating system is just broken and the fact the room has a large floor standing fan tells its own story ! Time for some serious Head office management to decide if they want short term profit or a long term business!
"Really awful stay here"
Stayed 3 nights and the staff are very unwilling to help. I told staff on reception 3 times the heating wasnt working in my room (it was showing 17c) although a heater is working fine in the reception area. First time a woman on reception said she had just turned on the heating system.. a complete lie I presume to make me go away as no heating that night but Tom at reception thought it acceptable to joke about this to me on 2nd day I reminded at reception it was very cold in my room saying there is a ‘button and a boost button on the radiator at the top’ making out I must have missed it. There was no button. What a very arrogant and rude man he is thinking its ok to make fun of customer concerns who pay £120 a night to stay there a very basic request is heating which I had none for 3 days with even no plug in heater offered. Tom should be removed from his position near reception as he is uncapable of any form of decent acceptable customer service. The whole experience at this hotel was shockingly bad. The coffee at breakfast from the machine tasted of detergent.
"Appalling. Do not stay here"
This hotel is like a heat pump. The room was far too hot and it made me ill. When we arrived the window was already open and a fan was on in the room. The room was over 35c although the day was only 23c. I complained to the staff and asked to be moved to a cooler room. They said no and offered more fans. We ended up with 3 fans. They were very loud - over 80 decibels. In the morning out ears were ringing from the noise. I have made an official complaint to PI and asked for a refund due to their advertised guarantee of a good nights sleep. They have not honoured this promise or given a refund. Every time I went to the reception there was other people in their making the same complaints. It is truly awful. I had been a regular at PI all over the UK but I will never stay in one again after this - both the experience and the terrible customer service response from PI I feel very sorry for their team who were trying to manage this building which is NOT FIT FOR PURPOSE and is a health and safety liability.
"Great staff, shocking utilities..."
Staff were friendly and really helpful, doing what they could to make our stay pleasant. Unfortunately they're dealing with the profit-hungry corporate ne'er-do-wells who clearly aren't bothered about whether anyone with a food allergy or intolerance goes hungry or whether someone using the dining room toilet might escape without dysentery or not... (indeterminate puddle on the floor, broken toilets and soap dispensers...!
"Ok but customer service could be improved"
Comfortable room as expected from this brand. We didn't have the best first impression as the guy on reception was dealing with something else and completely ignored us for 5+ minutes. Both times we needed extra milk the container in reception was empty and clearly hasn't been cleaned in a while. Convenient location for getting into London. We chose it for this and competitive price.

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Hotel description

The going's always good at Premier Inn Epsom Central. Close to road, rail and bus links, stay with us and you'll be living it up in city or country in no time. Back a winner at Epsom Racecourse. Zip into London to see the sights. Catch a show at Epsom Playhouse. Or go wild at Chessington World of Adventures. And when all the racing around is done, return to our friendly team, relaxing garden, spacious rooms and super-comfy beds.

Hotel contact information

Phone: 0333 777 7928

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