Cobham hotel

Having read many of the reviews I was nervous about this hotel however I was pleasantly surprised by our experience at the premier Inn Cobham. Hotel was fine for an overnight stay, a little tired but no major issues. Beautiful pub next door. Staff were friendly and helpful. Breakfast as expected with premier inn Only complaint is the room was very hot and no air con

The service at the front desk was awful from 1 person. The lady who greeted me at check out was fabulous who had worked the night shift but the lady at check in was awful... rude, hostile, uncaring and argumentative. She did sort the issue however there was no apology or understanding from her. Luckily I simmered my friend down as the issue was to do with her room not being ready and she had specifically spoken to the hotel twice to ensure she could have the early check in so she could be ready for a wedding (it was costing her £15 for this privilege). The issue was resolved within 10 minutes however the way it could have been dealt with would have made things better. Also a member of our party was turned away from breakfast due to "not paying in advance" even though she was happy to pay there and then. What kind of hotel doesn't want to make the extra money? She got sent off to Greggs in the end away from our party... I would understood if they had been rammed but they weren't even that busy and it was a breakfast buffet ! We stay at a lot of Premier Inn's and always had a great experience so with these 2 issues it was a bit of a shock and left us all rather unsatisfied, albeit it did the job for the night. However we found out after our friends who stayed at the wedding venue had paid less than us and had a lot more for their money/better service, needless to say we were the losers in that situation. The cleaners deserve a big shout out though for the standard of cleaning and for ensuring the rooms were ready for us as quickly as possible. Good things - beds, rooms good size (depending on which one you go for), tea and coffee extra supplies available at reception to help yourself to, cleaning standards good, some staff were welcoming & outside space and parking.

We've been here a number of timew before over the last few years but this time it felt like it had really gone down hill. The hotel was grotty and rhe room had mould in the bathroom and smelled of damp. The soap dispenser was snapped and unusable. The usb plugs were broken and unusable. The curtains were stuck and couldnt be opened. A member of staff at the restaurant went to the toilet and didnt wash their hands. Overall disappointing. However, the lady on reception was very friendly and the location is still convenient and there is easy parking.

We stay in Premier Inns quite regularly and this is by far the grottiest we've ever stayed in. Looks ok driving up to it, reception is quite small and receptionist was efficient. The room was extremely run down and dirty and have attached photos to show how disgusting the window ledge was. Bathroom stank of sewage and was also run down. Had dinner in the restaurant across the car park. I had soup which was barely warm so sent that back. Family on the table weren't happy and complaining as a number of things on the menu that they eanted to eat and drink were't available. To be fair the waitress we had was really lovely and helpful and quickly changed my soup. We'd had a long journey and day and was looking forward to a lie in before breakfast and noticed that breakfast was only served till 9am, despite it usually being until 10.30am. This was not made known before booking and there was a laminated piece of paper on the desk informing us of this. I've read on a previous review someone was refused entry at 8.50 am. At breakfast my son wanted scrambled egg which was cold and hard in places. No coffee machine, it was a single flask made up and was lukewarm. No croissants available and only tubs of flavoured yoghurt. I had toast which you make yourself as usual in a Premier. First time through the toaster made no difference so put it through again, 2nd time through it started smoking heavily and caught fire. Needless to say we don't recommend this hotel and won't be returning.

I regularly stayed at the premier regularly due to the close proximity to my workplace and had overlooked certain things because the location was so convenient but my last visit was absolutely my last. I checked into the hotel and went up the room to find that the room had not been touched since the last person vacated it. The room was stale and musty having not been aired all day, dirty sheets , empty cans on the unit and a fan still running on high speed in the middle of the room. I returned to reception to tell her the room had not been cleaned and she apologised and offered to change the sheets as there were no other rooms available. I told her that would not be enough as the room was stale having not been ventilated all day. I asked to be moved to another hotel but as it was 9pm she couldn't find anywhere. I called my employer who was able to assist in finding another hotel. Previous visits have been poor, with dirty cups in the room or poorly cleaned bathrooms. The hotel generally is of a poor standard and pretty depressing especially for the price which can be expensive on some weeks. On this occasion I had paid £200 for the room received a full refund after making a complaint. I will not be returning there as there are other options and will no longer compromise my standards for the convenience of its location.