Camberley hotel

Staff are wonderful, rooms of good standard and well maintained. Good value if you book more than a week in advance

Location good for where I needed to be, no atmosphere as no staff to be found unless you rang the bell. The room wasn’t the cleanest. With dust on the skirting boards, grime on fixtures and the toilet seat was stained and old. The room also has a really bad smell even after having the window open all night. I didn’t complain as I got in from an event and was too tired to find someone to complain to. The smell was really offensive. I then went down for breakfast and the man in the desk couldn’t find my room number on his list so he went to check the computer and came back and told me I was in a different room number and the one I’d said was in empty and cleaned. I showed him the card with my number on it saying I definitely stayed in XXX last night. I also mentioned about the cleanliness and smell. He just gave me a receipt I’d asked for and wandered off. The lady on duty at breakfast told me she knew exactly what room I’d been in, and that it had been empty for a while as was being ‘sorted out’ and they thought the smell had gone, and she’d tell her manager when he got in. So it’s obvious I was put in a room with an ongoing problem and it didn’t look clean. I was very concerned from a safety point of view that they had me down as being in one room when I was actually in a room showing as unoccupied, and also unpleasant. Don’t they do a roll call if there’s a fire? Customer services have taken 3 days to come back to me to tell me that the hotel advised they addressed my concerns on the day, but I fail to see what they actually did apart from confirm I’d already paid for my room and breakfast. No one there to speak to. A very tired Premier Inn with some staff not being happy to work there. Not cheap either. I shied away from booking Travelodge but Premier Inn don’t seem to care

I was greeted by the fantastic, charismatic and authentically engaging Chris. He was on hand to help and assist me as I ventured here on my solo business trip. I really appreciated the human connection and the effort he made to engage with with me. It is refreshing to see someone who understands the value in customer service and being warm, friendly and welcoming. It certainly makes me look forward to returning in the future.

Great experience. Alex was very friendly and helpful, room was tidy. Would go again.

Super friendly staff, manager was brilliant! Made you feel really welcome!