Addlestone hotel

On the face of it Addlestone looks very modern, Waitrose downstairs etc. The room was fairly clean so no real complaints. We were at the theme park all day and tried on numerous attempts to get through to reception to book a table but no one answered till around 5.45pm when we were told we couldn’t eat till 8.15pm as they were booked up. We have to young girls who needed food after a long day. On checking in we were told we couldn’t come down at 7.45 if we liked so we were quite happy with that. The restaurant was dead when we went down which we thought was weird as they were booked up?? The meal we ordered however was very poorly organised, I didn’t get the right burger I ordered, a the fries should have been skin on but were regular oven chips. The girls ordered chicken bites but were given a sliced up breaded chicken. It was as though they had no chef on. Wife told me to leave it and not complain The drinks prices were horrendous for bottled beers ( no draft beers sorry). We paid up and went to bed. Around 2.00am we woke up red hot, air conditioning wasn’t working and couldn’t open a window so a bad nights sleep for all. Shower in thr bathroom ok, went to use the provided Baylis and Harding shower gel and it had been watered down, totally impossible to use. This is probably our worst Premier Inn visit ever and we’ve always used them as we love the set up. Doubtful we will ever use Addlestone again unless we were just very unlucky.

I had an absolutely wonderful experience thanks to Yvonne and Callum. From the moment I arrived, they went above and beyond to make me feel welcome and taken care of. Their professionalism, warmth, and genuine attentiveness made such a difference to my visit. Yvonne was incredibly thoughtful and attentive to detail, ensuring everything was perfect, while Callum provided outstanding service with a friendly and approachable manner that made me feel right at home. Together, they created an experience that was seamless, enjoyable, and truly memorable. Guest service like this is rare, and I’m so grateful to both Yvonne and Callum for making my time here so special. They are a credit to the team, and I look forward to returning thanks to the amazing impression they left.

The hotel staff that we had an experience with were absolutely brilliant and could not do enough for you. I would like to say a big thank you to Yvonne, Stacy, Callum who made our stay enjoy and a home from home stay with such friendly service. Please pass on our thanks. The premier inn needs to invest in more chefs for the site as two times during our stay the hotel restaurant was closed and there was nothing to eat due to the chef being on a day off. Which is not good enough. The room was clean and tidy. The premier inn needs to rethink the self service check in which it’s does not work most of the time and then requires a member of staff to come away for service to assist them with check in. This inturn affects the restaurant sevice/ experience when the restaurant is open. The staff really do well for the pressure they are constantly under due to low staffing levels instigated but premier inn.

Absolutely shocking experience so far, paid for room with dinner and breakfast, got here beds were not even made and staff were very rude and dismissive. Come down for dinner at 6 when the restaurant opens and we were told whoever told us it opens at this time is a liar and we were then booked in for 8.30 which we found really late for dinner. We then waited two hours and come down to dinner to be greeted by a sign which said sorry kitchen is closed as there is only 1 member of kitchen staff and over 20 guest wanting food. Will be hoping for a refund and will most definitely not be returning .

There was a red stain on the bed think it was blood so I explained to the women at reception who was very rude I explained about the stain she said do you want a deep clean or normal I just want my room to be cleaned so on the first night I had a few cups of tea so there was dirty cups on side no tea bags left when I come back later that day to find they had empty my bin and that was it dirty cups bed not even made is that how all customers are treated one thing the breakfast staff were lovely my family live next door we all went for breakfast they was so nice and friendly