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Addlestone hotel

Just a short stroll from Addlestone train station, and close to Thorpe Park and Chessington World of Adventures too

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228 reviews

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Station Road, Addlestone, Surrey KT15 2AH

Sat Nav Directions: KT15 2GL

Directions: Leave the M25 at Jct 11 onto A317 (St Peter's Way). At the first roundabout on A317 (St Peter's Way), take the 4th exit onto A318 (Chertsey Rd). Take the first exit at the roundabout onto Crouch Oak Lane. Continue to follow Crouch Oak Lane until you reach the end, where the hotel will be straight in front of you.

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Transport and local information: Addlestone train station 0.2 miles
Thorpe Park resort 3.5 miles
Chertsey Meads 1.7 miles
Chertsey train station 1.7 miles
Kempton Park racecourse 7 miles
Chessington World of Adventures 9.6 miles

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Hotel Parking:

Drop off parking is available on-site free of charge for a maximum of 1 hour. Free parking is available overnight nearby at Addlestone One Multi Story Car Park (KT15 2GQ). Height restriction of 2 metres. Upon arrival please speak to member of the team to input your registration number to the Addlestone One Multi-storey car park.

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1-5 of {{228 | number:0}} reviews

15 Nov 2018

foodiemeg5

Aberdeen, United Kingdom

Trip Type: Business

"Fantastic staff"

Stayed here for a two day business trip. The hotel itself is very central and modern. However it is the staff who definitely made the stay! They were all fantastic, especially Chelsea and viktorija who could not have been more helpful and accommodating.

15 Nov 2018

jakem569

Trip Type: Couples

"Avoid at all costs"

Reception staff are unbelievably rude, the touch screen check ins they try to get you to use are so unresponsive, yet they make you preserve with them. The room I was allocated stunk of damp and mould. Parking is a fair walk away from the hotel. Much better hotels at a better price in the area.

7 Nov 2018

Navigate03096595661

Trip Type: Business

"Great hotel with great staff"

i spend a lot of time away on business and I found this hotel a hidden gem. The staff were fantastic especially Chelsea who was very polite and helpful when on arrival I had an issue with my room. I would take the bad reviews with a pinch of salt some people can’t be satisfied. I would recommend this hotel

7 Nov 2018

P9556AJchrisa

Trip Type: Business

"Friendly Staff"

I stay in many a premier inn and the staff have been nothing but friendly during my stay at Addlestone. Chelsea in particular was very accommodating and made myself and my colleague very welcome. Was home from home in many ways. Keep it up guys 👍

5 Nov 2018

venkmanuk

Weston-super-Mare, United Kingdom

Trip Type: Family

"Great hotel almost ruined by incompetence!"

On the whole everything about this hotel is excellent. Within close proximity of a number of big attractions including Legoland and Thorpe Park (The reason for our stay). The hotel is new so feels clean and fresh throughout. Despite a spate of mentions in other reviews the 1hr drop off point in Waitrose car park is very clear, however the location of the long stay car park isn’t - Based on the completely inaccurate Satnav directions shown on Premier Inns own website – Sending us on a merry goose chase for 25 mins, when in reality it was virtually next door! We were checked in with relative ease and given a room on the second floor. It became evident that a family with a creche of kids were on the same floor as within 10 mins we had the kids banging on our door, screaming and shouting their way down the corridor whilst their gobby parents decided to conduct their noisy chat right outside our door!! Went to speak to a small gentleman of foreign descent on the reception and his lack of understanding and general ineptness was painfully irritating. Thankfully we were handed over to Chelsea who was personable, friendly and very helpful. She very kindly switched our room and offered us breakfast as a way of an apology. This wasn’t necessary as we only required a room where there was a chance of us getting some sleep, which was delivered with our room move. This was a much better room, although there was only 1 towel to share amongst the pair of us. We had arranged to meet a friend later that evening (midnight as friend is a airline steward) so intended to grab a bite to eat, return to the hotel to catch a couple of hours sleep before getting up to leave. We spoke to Chelsea regarding staying in to eat in comparison to nearby options with the proviso that we would likely be back within 15 mins. Having looked at the options available in the high street we felt it right to return to the hotel to eat to demonstrate some loyalty to the kindness shown towards us previously. We returned within 15 minutes to a virtually empty restaurant and were advised by the same inept foreign gentleman (apologies I didn’t catch his name) they were fully booked and that they couldn’t accommodate us for 2 hrs! This seemed mental considering the party they had booked weren’t due to arrive for another half an hour and the place was empty. Having built a good professional rapport with Chelsea earlier I asked if I might be able to discuss with her. As it was my birthday I had hoped they might be able to fit us in for a quick 1 course meal (which we had said was all we would require) I also stated we were happy to sit in the seating outside of the main restaurant. I was told Chelsea would be with us straight away (With Chelsea herself saying she would only be a minute!). A full ten minutes of standing around looking like an idiot and watching the Kitchen staff playing on their phones, chatting and leaning forward on the service counter I was finally informed by another member of staff that they couldn’t accommodate us due to a large party due imminently! Still no sign of Chelsea coming over to speak to me, despite looking over at me looking a lemon constantly! We could have been seated, ordered and most likely had the food dished up in the time I had patiently waited. This lack of basic manners and courtesy infuriated both my wife and I and changed our whole perception of the place instantly. Turning away business when it was clearly empty bordered on madness. My planned nice birthday evening meal was reduced to fish and chips from the local chippy which we ate in the room! Who says romance is dead – Only at Premier Inn!! We had a great night’s sleep in an exceptionally comfortable room, good mattress and good facilities in the room. Air conditioning is a welcome treat also. There was no noise disturbances all night with the only reverberating feeling being the frustration at how we had been treated the night before. Breakfast was good, and whilst I’d like to see my bacon cooked a little more there was little to fault with it overall. Ours was free but don’t think I’d have paid £9.50 for it. Cheaper and better options on the high street, and probably less rushed and squashed in as we were there. Thankfully I have decided to write this review a couple of days after the event as how I was feeling on my birthday I might have harshly scored this place 1. Please sort out your staffing issues, show some care and attention to your customers and this place could be nigh on perfect. I’m almost disappointed I’ve had to reduce my feedback because of how we were treated in the restaurant. Overall this really is one of the nicest one night stayover locations I’ve ever been to.

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Hotel description There's so much to explore in this pretty little Surrey town, so grab your walking boots and head to our Premier Inn Addlestone hotel. We're right in the heart of Addlestone, close to all the area's best bits - from the tranquil wildflower meadows of Chertsey Meads to the thrills of Kempton Park Racecourse. Plus, we're just a short drive from Thorpe Park and Chessington World of Adventures if you fancy a family day out. After a busy day, treat yourself to dinner at Thyme restaurant next door and a well-deserved rest in your cosy, kingsize Hypnos bed.

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0871 622 2416

Addlestone hotel

Just a short stroll from Addlestone train station, and close to Thorpe Park and Chessington World of Adventures too

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