Addlestone hotel

Room as usual as always, clean and comfortable. There was no couch bed in the room, which makes acessing the luggage harder for 85 year olds like us.

After booking online for my family of four people. Two adults and two children we had booked for the meal deal on line at £26.99 only to find out when we arrived at this Premier Inn in Addlestone, Surrey, United Kingdom that there was know Chef and we could only have the breakfast in the morning. Online it took our hard earned money and nothing was said. This is not on..! So we went out to the horrible Nandos and eat there instead. Premier Inn need to sort out there web site..!

I like to stay in a Premier Inn as I know what I am going to get, as far as Premier Inn's go this one didn't stand out but it met requirements. Parking: There is a small car park immediately by the hotel with ~4 spaces delegated as belonging to the hotel but with 30 minute use only. If you park at a local multi-storey (~5 minute walk away) and register your car at reception you can park there for whatever period of time you select for free, with unlimited exit/entry during that time. If you have heavy cases I would strongly recommend parking at the hotel then moving to the multi-storey. Check-In/Staff: The check-in area here is on floor 1, and is a relatively small space allowing only 1 member of staff to work at a time, therefore if you have a slower party ahead of you there can be a fair wait. However the staff I saw here were very friendly. One of my friends asked for an ironing board for their room, whilst this was retrieved quickly the staff member doing so was a bit on the stoic side. At breakfast the lady on reception was pleasant enough, but couldn't find all of our party on the list to have breakfasts (booking confirmation confirmed we had paid for breakfast) - luckily this was not an issue and she just allowed us all through. Breakfast: Standard Premier Inn buffet - refills on the hot food could have been a little quicker but all the basics were covered. I've known bigger restaurant areas but for the size the space was well utilised and I had no complaints. Room(s): I was situated on the 2nd floor, right next to the lifts (but not the same side as them luckily) which did concern me as I'd hear all foot traffic past my door, but the room was surprisingly quiet. A little dated in the way Premier Inn rooms often are, but clean enough. My only major issue was the slight urine smell that lingered in the bathroom for a few hours, and the fact it was a shower curtain in the shower. That aside the shower had good pressure and heated quickly. I'm unlikely to be in this area overnight again, but if I needed to I would stay here again.

Location is good. Car parking is free when you park in Addlestone One multi storey car park, just remember to enter your registration at the hotel. Staff very friendly, especially Ayoub who checked us in and assisted with dinner booking. Very polite, professional and a credit to the hotel. Nice clean rooms, quiet. Overall a good stay

Very poor all round experience - from dirty linen on check ion to failures to clean it over 5 day stay , no hoover, room tidy or even a bed made - nothing despite requests timeously each day. Terrible noise from kids next door until 2 am and mother who did not care one bit. Staff overwhelmed by all the failures and management expressing the fact that they're resigning - not a good look